Gershon B.
Posted
Knowledgeable, but cynical
Chris was very helpful, but in our 1-hour conversation I felt like he deliberately wasted time by talking about stuff that's unrelated to my case. I had to rudely cut him off in order not to waste my 60 minutes... VERY annoying, just because of this I will likely not work with him again.
Response from ecommerceChris· Oct 31, 2023
We're definitely glad that we helped you avoid an account suspension with the consult, and definitely helped you refine your appeal in email correspondence afterwards as you worked in rewritten content based on our suggestions. I don't think we strayed from the original policy violation investigation Amazon instigated based on your marketing materials & we have to provide some background on Amazon's interests in protecting against inflated positive product reviews. Amazon's motivations and what they expect to see from you given the gravity of the situation certainly is relevant to the policy targets you need to address to maintain an active seller account. We're happy to talk about any time you feel ended up wasted during the initial call and naturally we spent quite a bit of follow up time reviewing your rewrites. Glad it worked!