eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.com reviews

7,978 approved reviews, newest moderated first

Teresa M.
Posted Mar 8, 2025
I have nothing but good things to say…
I have nothing but good things to say about my experience with eCosmetics. It's the first time I have ordered from them. I had a question about my order, and it was promptly answered the same day. My order arrived in a timely manner, in perfect condition, and was exactly what I ordered. I will definitely order from them again.
Response from eCosmetics.com· Mar 8, 2025
Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was a great one. We always strive to provide exceptional service and a seamless shopping experience, and we're delighted to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
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Mary T.
Posted Mar 7, 2025
3/7/25–Site was easy to use
The site was easy to use and the product shipped within a couple hours of placing the order.
Response from eCosmetics.com· Mar 7, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our site easy to use and that your order was processed quickly. Providing a seamless experience is always our goal, and we’re glad we met your expectations. We truly appreciate your support and look forward to serving you again!
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Greg
Posted Mar 7, 2025
free shipping is not really free
If you increase your order ECosmetics offers free shipping, then you increase your order and the system confirms free shipping. Then after you place the order there is a flat fee of $9.95 for shipping. This is bait and switch. Do not trust this company. Update: eCosmetics responded by saying that they understand that this may have been unexpected... (then they ask that I call them) My response is that they failed to inform me of the $9.95 charge and actually indicated the shipping was free, then charged me the $9.95 after I placed the order and increased the total cost by $9.95. The solution is to be honest with your clients and tell them about the $9.95 flat fee "before" the order is placed, and include the $9.95 in the price "before" the order is placed (rather than an unexpected charge after the order has been placed, which is bait and switch.
Response from eCosmetics.com· Mar 7, 2025
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding our shipping policy. To qualify for free shipping, orders must be $49 or more after any discounts are applied. Additionally, shipments to Hawaii, Alaska, and Puerto Rico do not qualify for free shipping and are subject to a flat shipping rate of $9.95. We make sure to include this in the FAQ section of our website to ensure our customers are well-informed. Please contact our customer care team directly with your order number so we can further assist you. You can contact us via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday through Sunday, from 9 a.m. to 9 p.m. EST.
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Donna B.
Posted Mar 7, 2025
Very good company , I trust them
Good customer service , nice , helpful !
Response from eCosmetics.com· Mar 7, 2025
Thank you so much for your kind words! We're thrilled to hear that you trust us and had a great experience with our customer service team. Your support means the world to us! If you ever need anything, we're always happy to help.
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T M.
Posted Mar 7, 2025
It was easy to find what I was looking…
It was easy to find what I was looking for.
Response from eCosmetics.com· Mar 7, 2025
Thank you for your feedback! We're happy to hear that you found what you were looking for easily. We strive to make your experience as smooth as possible. Let us know if there's anything else we can help with!
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Greg B.
Posted Mar 7, 2025
The website displayed exactly what I…
The website displayed exactly what I was looking for. It gave very easy instructions to follow to order the product. Very convenient.
Response from eCosmetics.com· Mar 7, 2025
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
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Wesley J.
Posted Mar 7, 2025
The price and quality of the men…
The price and quality of the men cologne. I get all of my smell good from this site.
Response from eCosmetics.com· Mar 7, 2025
Thank you for the 5 stars! We are so happy to hear that you were able to find your favorite colognes. We look forward to serving you again.
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Deborah
Posted Mar 6, 2025
Great pricing
Great pricing, prompt shipping, very pleased.
Response from eCosmetics.com· Mar 6, 2025
Thank you for your wonderful review! We're so glad you were pleased with our pricing and promotional shipping. We appreciate you taking the time to share your positive experience. We strive to provide excellent value and service, and we're delighted to hear we met your expectations.
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