eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Feb 22, 2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our communication and product returns process. It's wonderful to know that you love our website and the products we offer. Your feedback means a lot to us, and we look forward to serving you again soon!

Response from eCosmetics.com· Feb 22, 2025

Thank you for your order. We are happy that it was easy for you to find the products, however we apologize that you had a 1 star experience. Is there anything we could do differently to make this a 5 star experience? I see that your order was placed yesterday, 2/21 and shipped today, 2/22. A customer service representative has reached out to you regarding your order. If you need further assistance, we are available to quickly assist you via email, chat, or give us a call at 1(800)349-8192. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Feb 22, 2025

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. To adjust the delivery frequency, simply log into your account on our website, go to your subscription settings, and select the frequency that works best for you. Alternatively, if you'd prefer, our customer service team is more than happy to assist with making that change for you! A representative has contacted you regarding this matter. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Feb 22, 2025

Thank you for the 5 stars! We're thrilled to hear you found the product you wanted at a great price and had an easy checkout experience. Your satisfaction means everything to us, and we look forward to serving you again!

Response from eCosmetics.com· Feb 22, 2025

Thank you for the 5 stars! We're so glad you enjoyed your experience and our great prices. Your satisfaction is our top priority, and we look forward to your future orders.

Response from eCosmetics.com· Feb 22, 2025

Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great shopping experience with us. Our goal is to provide the best customer experience, and we're delighted to have met your expectations. Your feedback truly means a lot to us, and we look forward to serving you again in the future!

Response from eCosmetics.com· Feb 22, 2025

Thank you so much for the 5 stars! We're glad to hear you’re happy with the price and our prompt, free shipping service. We truly appreciate your support and look forward to serving you again in the future!

Response from eCosmetics.com· Feb 21, 2025

Thank you for the 5 stars! We are so glad to hear we provided you with great service. If you ever have any questions or concerns don't hesitate to reach out!