eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Nov 10, 2022

Thank you for the feedback! The "Coupon Code" box is located in the "Shopping Cart". In this box is where you will apply the desired coupon code. Once the coupon has been successfully applied, the new total should be reflected above the checkout button on the bottom of the page. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Nov 10, 2022

Thank you for your feedback. We apologize for any confusion or inconvenience. Today is the 3rd business day since the order was placed, and with standard shipping, our goal is to have to products to you within 2-8 business days. Great news! According to your tracking details, your order is expected to arrive tomorrow by the end of the day. A representative has reached out to you via email to provide you with further information. Our Customer Care Representatives are also always available via email or chat Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Nov 10, 2022

We sincerely apologize for this inconvenience. We can assure you, this is not the way we intend for our items to arrive. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.