eFaxReviews of efax.com

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4.5

Excellent

2,345 reviews

eFax4.5

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About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 100% of reviews.
Most recent review: October 2026.

How we calculate scores

eFax reviews

2,345 approved reviews, newest moderated first

Carl-Gustaf T.
Posted Feb 19, 2020
Termination of subscription
I have as a private person not any normal need to use fax, but right now there is an issue where I from Sweden need to send fax to US. Therefore I made use of the free of charge 30-days trial offer. But to secure that I will not be automatically transferred to the continuation as have a monthly fee, I contacted the Support function so they could register that after 30 days, I will not be on the customer list any more. Everything worked quick and smoothly so I am 100% satisfied with the work as Bella performed, and she were very kind during our conversation so I can just wish all the best to her!
Response from eFax· Feb 19, 2020
Hi Carl-Gustaf Fantastic, so glad we were able to help and that you are 100% satisfied with the work from Serenella today, we will be sure to let her know. Please let us know if you have any additional questions and should you need anything in the future please feel free to message our Social Team at [email protected] at anytime. Many Thanks eFax Support Team
Kat
Posted Feb 19, 2020
Cancellation
We have tried cancelling eFax service at the beginning of January as we no longer needed this service. The customer service team on the telephone was actually helpful and the call only lasted a few minutes, after which they assured us the account had been cancelled. We never received a confirmation email through to say this had indeed been cancelled. A month later we then receive another invoice. An invoice for a service we haven't used in months. We have also tried logging into our account, unsuccessfully. The email and eFax number we used proved to be incorrect and the message displayed saying the account is not recognisable or something to that effect,which suggest the service was indeed cancelled but why are we still receiving the invoices? Really poor service. Since posting a bad review on Trustpilot i have received a call from eFax confirming that the account with them has been closed and no further invoices will be issued. The call came just a few hours after posting the review which was quite impressive. The customer service representative was informative and eager to help. I will change my rating to 3 stars to begin with as i am apprehensive to give the full 5 stars today. I will be happy to do so if no further invoices come our way in the future. thank you for your help today - prompt response
Response from eFax· Feb 19, 2020
Hi Kat So happy we could turn things around and we are absolutely delighted John was able to sort things out for you today. Please let us know if you have any additional questions and should you need anything in the future please feel free to message our Social Team at [email protected] at anytime. Many Thanks eFax Support Team
Sancho
Posted Feb 18, 2020
hardeep was great and addressed my…
hardeep was great and addressed my concern
Response from eFax· Feb 19, 2020
Hi Sancho We are super happy to hear this and are delighted Hardeep was hand to help address your concern, we will sure to pass on your thanks to her. Please let us know if you have any additional questions and should you wish to reconsider the service at a later date we would love to have you back with us. You can message our Social Team at [email protected] at anytime. Many Thanks, eFax Support Team
Nicola F.
Posted Feb 18, 2020
Spoke with Paul D based in Dublin
Spoke with Paul D based in Dublin. He was very helpful - resolved the technical difficulty I was having very quickly and easily, and he provided great customer service
Response from eFax· Feb 19, 2020
Hi Nicola Fantastic feedback, thanks a million for taking the time to feedback and leave us such a great review and let us know about your experience with Paul D. We are so happy Paul was very help, resolved your tech issue quickly and easily, we will let him know how great you thought he was. Please let us know if you have any additional questions and should you wish to reconsider the service at a later date we would love to have you back with us. You can message our Social Team at [email protected] at anytime. Many Thanks, eFax Support Team
Scott F. H.
Posted Feb 18, 2020
Worked great when I needed
Worked great when I needed. Cancellation was painless. Thanks.
Response from eFax· Feb 18, 2020
Hello Scott, We greatly appreciate you taking the time to send us your feedback and wonderful review regarding the service and are so pleased to hear that the cancellation process with Rowena was seamless. Should you wish to reconsider the service at a later time, we would love to have you back with us and you may reach out to our Social Team directly at [email protected]. Many Thanks, eFax Support Team
Mary Wadors C.
Posted Feb 18, 2020
Rowena helped me cancel my account
Rowena helped me cancel my account. She was quick and courteous.
Response from eFax· Feb 18, 2020
Hello Mary, We are delighted to hear that Rowena was able to assist you in such a quick and courteous manner today and truly hope you enjoyed your MyFax experience. Should you wish to reconsider at a later date, we would love to have you back. Please feel free to reach out to our Social Team at [email protected] at any time as they will be happy to help. Many Thanks, MyFax Support Team
Wendy
Posted Feb 18, 2020
Perfection
First time having to reach out to efax but couldn't have asked for a better experience.
Response from eFax· Feb 19, 2020
Hi Wendy Absolutely delighted your first contact was such a great experience, we are always here to help and if you need anything in the future we are here for you again. Much thanks for taking the time to leave us such a nice review too, we greatly appreciate this. Please let us know if you have any additional questions and should you wish to reconsider the service at a later date we would love to have you back with us. You can message our Social Team at [email protected] at anytime. Many Thanks, eFax Support Team
Tay
Posted Feb 18, 2020
Thanks to Andres helping me with my…
Thanks to Andres helping me with my issue. Very kind and rapid.
Response from eFax· Feb 19, 2020
Hi Tay We are sure Andres would say the thanks was all his, we are delighted Andres was able to help, was very kind and rapid. Please let us know if you have any additional questions and should you wish to reconsider the service at a later date we would love to have you back with us. You can message our Social Team at [email protected] at anytime. Many Thanks, eFax Support Team

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