Excellent
2,345 reviews
eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Oana C.
Posted
The customer service was at point, very professional and friendly.
Response from eFax· Feb 28, 2019
Hi Oana, Thank you for your review. Its really much appreciated. We are delighted you are happy with the service and help received If there is anything you need in the future please do not hesitate to ask as we would be more than happy to help. Many thanks again, eFax Support Team
Adam
Posted
In character, in manner, in style, in all things, the supreme excellence is simplicity.
Response from eFax· Feb 28, 2019
Hi Adam Thank you for your review. Its really much appreciated and we are happy you think the service is good too. If there is anything you need in the future please do not hesitate to ask as we would be more than happy to help. Many thanks again eFax Support Team
Suzanne L.
Posted
Spoke with John B regarding an account query. System updated and query resolved swiftly. John was very polite & helpful.
Response from eFax· Feb 27, 2019
Hi Suzanne Thank you for your review. Its really much appreciated. We are delighted to read about the help you received from John. If there is anything you need in the future please do not hesitate to ask as we would be more than happy to help. Many thanks again eFax Support Team
Mihaela T.
Posted
Sunt foarte multumita de acest serviciu si mai ales de amabilitatea operatorilor. Multumesc de ajutor!
Response from eFax· Feb 27, 2019
Bună Mihaela Vă mulțumim pentru revizuirea dvs. Este foarte apreciat. Dacă există ceva de care aveți nevoie în viitor, vă rugăm să nu ezitați să întrebați cum vom fi mai mult decât fericiți să vă ajutăm. Multe mulțumiri din nou eFax Support Team
Yab84
Posted
Je pense que les quelques avis favorables indiqués ici sont tous des fake… Personnellement, à compter de la disparition de Popfax (chez qui j’étais depuis 2007) au profit d’e-Fax (Global Ireland Ltd), je n’ai plus jamais pu recevoir le moindre fax qui ne soit pas promotionnel ni pu envoyer le moindre fax par leur système. Sans réponse sérieuse de leur part quant à la perte de service totale constatée (ne recevoir que des mails promotionnels n’étant pas un service mais une véritable pollution de ma boite mail), j’ai compris le caractère malhonnête de leurs agissements et ai préféré « m’asseoir sur » mon abonnement de 3 ans plutôt que de me battre vainement pour tenter de résoudre ce problème auprès de leurs services incompétents et injoignables (j’ai autre chose à faire : j’ai un travail sérieux moi…) Néanmoins, je reçois ce jour un prélèvement de leur part pour une reconduction d’offre qui m’oblige à faire opposition auprès de ma banque alors qu’en aucun cas je n’ai signé quoi que ce soit avec la nouvelle entité (e-Fax, Global Ireland Ltd) ni même donné mon accord pour une reconduction d’ « offre » (les guillemets s’imposent… !) Quant au contrat d’origine (signé avec Popfax qu’ils ont remplacé) il n’a jamais été question de reconduction tacite, le seul contrat que j’ai pris ayant été sans engagement autre que la durée pré-payée. Leur prélèvement est donc clairement abusif. Des entreprises comme celle-ci sont une honte et ne devraient pas exister.
Response from eFax· Feb 27, 2019
Bonjour Yab84 Nous sommes désolés de lire que vous n'êtes pas satisfait de notre service depuis que Popfax a migré vers eFax. Nous avons examiné votre compte et ne pouvons voir l'historique des problèmes signalés ni par e-mail ni par téléphone, mais serions heureux d'enquêter et d'examiner cela davantage pour vous. En ce qui concerne le renouvellement, il s’agit de la cotisation annuelle qui vient d’être levée en février mais aucun paiement n’a été débité. Comme nous n’avons reçu aucune demande d’annulation (ou d’annulation à ce jour), c’est la raison pour laquelle ces frais ont été facturés. Nous avons essayé de vous contacter par téléphone et par courrier électronique pour en discuter, mais nous n’avons malheureusement pas pu vous joindre et nous n’avons pas encore reçu de réponse de votre part. Nous sommes plus qu'heureux de tendre la main pour en discuter davantage et de répondre à vos questions. Si vous souhaitez répondre au courrier électronique que Michael vous a envoyé et nous faire savoir à quel moment vous êtes libre de parler, nous vous appellerons au moment qui vous convient. Merci encore eFax Support Team
Claire
Posted
Spoke with John today who was very friendly and helpful managed to resolve my query within minutes and also helped me access our online account for going forward. Would highly recommend.
Response from eFax· Feb 26, 2019
Hi Claire Thank you for your review. Its really much appreciated. We are delighted you are happy with the service and help received by John. If there is anything you need in the future please do not hesitate to ask as we would be more than happy to help. Many thanks again eFax Support Team
Aravind
Posted
Great product, I would recommend it to business who are looking for cost and admin time saving. The customer service is very professional, friendly and helpful.
Response from eFax· Feb 26, 2019
Hi Aravind Thank you for your review. Its really much appreciated. Great to read your comments and feedback about our product and how friendly, professional and helpful our customer service are. If there is anything you need in the future please do not hesitate to ask as we would be more than happy to help. Many thanks again eFax Support Team
Marco B.
Posted
OTTIMA in base alla mia esperienza oramai che supera il quinquennio mi trovo veramente bene: l'assistenza risponde entro un termine ragionevole, sono molto educati, gentili, è possibile parlare con loro anche nella propria lingua: ti passano un interlocutore che parla perfettamente la tua lingua, non te ne accorgi, anche se non è del tuo paese; riescono sempre a dare una risposta alle tue esigenze; QUINDI L'ASSISTENZA E' PERFETTA. Il prodotto è davvero competitivo perchè efax è un fax virtuale davvero facile da usare: basta usare una semplice email. L'unico difetto è che, almeno in Italia, non dialoga con i fax verdi, per capirsi quelli che iniziano con 8 .... In questo caso non è possibile inviare il fax. Per il resto, tenuto conto che il servizio ricezione fax è davvero economico, il servizio invio fax è competitivo e l'assistenza è ottima, E' UN SERVIZIO CHE CONSIGLIO
Response from eFax· Feb 24, 2019
Ciao Marco Grazie mille per la tua recensione, ci piace sapere come pensi che il servizio e l'assistenza siano eccellenti. Se c'è qualcosa di cui hai bisogno in futuro, non esitare a chiedere come saremmo più che felici di aiutare. Molte grazie ancora eFax Support Team
