Excellent
2,345 reviews
eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Peter T.
Posted
Helpful and prompt - all one could hope for
Response from eFax· Dec 18, 2024
Thank you Peter for taking the time to leave us a 5-star review. We are very thrilled to know that you're satisfied with the service. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support team
M D.
Posted
The services has been great for many years, I just recently called to cancel my subscription, but only because my current job does not require faxing and the only other need for faxing was tax preparation. But the tax preparers have moved to secure upload links, no longer using fax. If you NEED faxing, incoming and outgoing, it's still very well worth it.
Response from eFax· Dec 18, 2024
Thank you M D for taking the time to leave us a 5-star review. We are very thrilled to know that you're satisfied with the service. We are sorry to see you go. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support team
Dr Brian Martin K.
Posted
Easy contact. Stefan was very kind and helpful.
Response from eFax· Dec 18, 2024
Thank you Brian for taking the time to leave us a 5-star review. We are very thrilled to know that you're satisfied with the service. we will ensure to forward your feedback to Stefan. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support team
Theodore T.
Posted
Megha was EXCEPTIONAL. She went out of her way to assist me. I was ready to cancel my service but decided to leave it open because of Megha, Very caring person.
Response from eFax· Dec 18, 2024
Thank you so much Theodore for your wonderful feedback and We appreciate you for sharing your experience here and thank you for your loyalty. We will ensure to forward your feedback to Megha. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Rhonda
Posted
I do not use my fax account often, but when the need for fax arises, it is an emergency. Lack of access makes me frantic, so when I called for help today, I was like a crazy woman. Megha went above and beyond to resolve my problem and to keep me calm while she did so. I was amazed at and grateful for her kindness and patience as we worked through the issues (all of which appeared to be my own fault). Tech support sometimes gets a bad rap (often from me), but my experience today was perfect. If every representative were like Megha, I would never complain about tech support again.
Response from eFax· Dec 18, 2024
Thank you so much Rhonda for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
JJ
Posted
My customer service rep, Iraia M.,was a total sweetheart! Helped me with all of my questions, very gracious with me throughout the entire process. She made sure I had all the info I needed. Honestly, if I was her employer, I would give her a huge raise! Thank you, Iraia!
Response from eFax· Dec 18, 2024
Thank you so much JJ for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Galaxy M.
Posted
if you look at most of the 1-3 star reviews, most of them talk about the cancellation process being harder than it should be. That was my issue. I couldn't cancel online, I couldn't submit a 'contact online support' application and had to call and speak to someone to actually cancel the account. Something to keep in mind for. I spoke to Elizabeth, and she was friendly and helpful. Cancelled the account is 3 minutes. Aside from that, it was easy to fax for me (i only had to fax one item)
Response from eFax· Dec 18, 2024
Hello Galaxy, Thank you for all the feed back. The only thing you might not see the cancellation option if the account has a past due amount on it or A cache and cookies issue on the browser you are using. We are very sorry to see you go! you are more than welcome to comeback any time. We are very happy to hear that Elizabeth, provided you with such a pleasant experience and was friendly and helpful and able to resolve your cancellation request. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Jim
Posted
Excellent service. Very knowledgeable. Very Professional. Very friendly and easy to work with. And this was all on a Sunday morning.
Response from eFax· Dec 18, 2024
Thank you so much Jim for your wonderful feedback about Mohd and We appreciate you for sharing your experience here and we are very happy to hear that Mohd was very knowledgeable, very professional, very friendly and easy to work with. we will ensure to forward your feedback to Mohd. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
