eFax U.
Posted
Billing Discrepancy Corrected
I was billed for a rather large amount for sent faxes and was unaware of the fax transmission time multiplier. I have used eFax for around 2 years now and this was the first time faxing to an institution with such a high fax volume so I've never experienced such a long transmission time. My customer care representative helped with the misunderstanding and credited my account half the expense, which I felt was fair, after all I had agreed to the terms, just missed it because it is in the small print. Anyways, I even ended up finding an upgraded plan at minimal increase in monthly expense to avoid future issues. I called in disgruntled over a billing issue and finished happy and upgrading my service. This was a pleasantly surprising experience.
Response from eFax· Aug 31, 2022
We are thrilled to hear the issue was resolved to your satisfaction, and appreciate you taking the time to leave us such a wonderful review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team