EIOReviews of eio.com

Response from EIO· Dec 6, 2022

We record all calls for training purposes and when we listened to this call, this is not what happened. ***UPDATE - Despite what was added in the updated review by the customer, this is NOT what happened. I pulled the recorded call and listened to it, our agent was very professional and apologized for the issue but politely informed the customer that because the order was already shipped we were not able to change the price per the email that announced the sale, which had stated the code must be entered PRIOR to completing checkout. ** Our customer service agent was polite and advised the customer that unfortunately, per the email the customer got the 15% discount information from the discount code had to be entered BEFORE completing checkout. We apologized to the customer and advised that unfortunately per the email where the promo was advertised, the discount was not able to be applied retroactively. Unfortunately, also, the customer's order had already shipped and so we were not able to cancel the order and have him place it again.