At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.
Elegous (elegous.com) has 363 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Also known as
elegous.com
Website
elegous.com
Category
Accessories
Location
Arcadia, Oklahoma
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
I ordered the LV Neverfull bag. I saw the great reviews, and after pondering it for a few months I ordered it. It’s a terrible dupe. It is a thick fabric coarse canvas, and not the shiny soft buttery canvas of a real LV. After reading further reviews, the LV’s seem to not be up to par.(I wish I had read ALL the reviews) I am not returning due to shipping cost or paying for shipping for another based on those reviews. $300 lesson learned. I will say they have very responsive customer service. My purse came in a FedEx bag and not a box as expected. Purse is going to Goodwill.
Response from Elegous· Sep 4, 2026
Hi Ms. Sheila, We’re truly sorry to hear that your experience did not meet your expectations. We sincerely appreciate your honest feedback and will review your concerns regarding the bag and packaging with our team.
We are still in contact with you via email and we sincerely hope you’ll give us the opportunity to find the best possible solution for your situation. If you could reply to our email when you have a chance, we’ll be more than happy to review your concerns carefully and continue assisting you.
Thank you so much and we look forward to hearing from you soon! 🙏
EL
Elaine
Posted
I was happy with my first order so I…
I was happy with my first order so I decided to purchase a few more items. I ordered 2 purses, one wallet and a belt. The belt and one bag, I was happy with but the wallet and Neverfull bag were not to par. They texted me and I sent pictures of the issues. I requested to exchange the 2 items but they said due to shipping challenges they would send me a new bag if I paid the shipping. They promote satisfaction guaranteed and refund guaranteed but that is not true. They did offer a reduced shipping fee but I don’t feel like I should have to pay shipping at all. So buyer beware - if you are not satisfied, returns are not as easy as they suggest.
Response from Elegous· Jun 19, 2026
Hello Ms. Elaine,
First of all, we truly appreciate your continued support and are grateful that you chose to shop with Elegous again. We are also very sorry that your most recent experience did not meet your expectations.
I would like to clarify that we do stand behind our Satisfaction Guarantee and Money-Back Guarantee policies. However, these policies are handled according to our standard review process, which is clearly outlined in our policy page. This process involves reviewing the issue with the customer, discussing the available options, and working together to find the most reasonable resolution.
When an agreement is reached, we are always willing to provide a replacement item at no cost or issue a refund, depending on the circumstances and the solution agreed upon.
Your experience and satisfaction are extremely important to us. On behalf of our team, I want to assure you that we are committed to continuing this conversation and working with you until we find a satisfactory resolution.
We sincerely hope you will give us the opportunity to assist you further and make things right.
Thank you for your time, patience, and understanding.
MA
Makayla
Posted
Cheap Quality
I ordered the LV Neverfull bag and LV Sarah wallet. Firstly, I agree with the other reviews commenting on the packaging. My items were shipped in a bag which I thought was odd to begin with because why would we fold up a purse to ship in a bag? Secondly, upon opening the bag there was an overwhelming smell of harsh chemicals. Both the bag and wallet smell awful. Thirdly, the bag quality is very poor. The “gold metal” pieces on the purse are just gold plastic and the clasp to shut the purse isn’t even real so you cannot use it. The handles also look very fake and brittle. I messaged customer service (and they have been very nice - only reason they are even getting the two stars at all) and while they have offered to send me a new item of my choosing - they are telling me I need to pay $150 for shipping. If I didn’t like the first item, why would I waste $150 more dollars on another? It seems quite impossible to get a refund or anything because then they also tell you to return something you have to pay $200 for shipment back to Hong Kong. Will not be purchasing from this company again.
Response from Elegous· Mar 30, 2026
Hi Ms. Makayla,
First of all, I would like to sincerely apologize for your unsatisfactory experience with Elegous. This is truly not the experience we aim to provide, and we deeply regret any inconvenience caused.
Regarding the odor you mentioned, due to the packaging and enclosed shipping conditions, there may sometimes be a temporary smell. This usually fades after a few days when the items are placed in a well-ventilated area. That said, we truly appreciate your feedback and will continue improving in this aspect.
We always strive to ensure that every detail closely resembles the original version. However, I sincerely apologize that the items did not meet your expectations in terms of quality and packaging.
The reason we offered you a complimentary replacement item (valued up to $459) is because we genuinely want you to have a better experience and feel satisfied with your purchase, while also helping you avoid the inconvenience and high cost of returning the original item.
Regarding the $150 fee, this is intended to partially cover shipping and taxes. However, if you are not comfortable with this, we are absolutely open to discussing and adjusting the solution to better suit your situation.
Customer satisfaction is extremely important to us, and I truly hope we have the opportunity to make things right for you. Our support team will reach out to you directly to further discuss and find the most suitable resolution.
Please rest assured that if your final decision is to proceed with a return or refund, we will fully respect and support that process.
SH
Shay
Posted
Cute bag
Bag is super cute but the inside zipper does not stay zipped.
Response from Elegous· Jul 22, 2025
Hello Ms. Shay,
First of all, I sincerely apologize for the issue with the inside zipper. This is definitely not the experience we want our customers to have, and we’d love the opportunity to make it right for you.
We tried to locate your order using your name but couldn't find a match. To better assist you, could you please provide the email address or phone number you used when placing the order?
Alternatively, feel free to reach out to us directly via text at (209) 330-8688 or email [email protected] - our team is here and ready to help.
Looking forward to hearing from you soon.
