Andrea L.
Posted
PLEASED Customer
They HAVE RECTIFIED THE SITUATION WITH MY ORDER & I'M VERY PLEASED 😁. WILL BE SHOPPING AGAIN W/ THIS COMPANY.
Response from Elevate Styles· Dec 29, 2023
Hello Andrea, I hope this message finds you well. I wanted to extend my sincerest apologies for the delay in processing your order. Unfortunately, there was an oversight on our part, and your order was not shipped as scheduled. As we typically require 3 business days for processing before shipping, this delay was unexpected. I want to acknowledge that we have already apologized to you via text for this oversight, and we have taken steps to rectify the situation. We've issued a refund for the shipping charges, and I'm pleased to inform you that your order is now scheduled for delivery on 1/5. Your understanding and patience during this time are greatly appreciated. Please don't hesitate to reach out if you have any further questions or concerns. Thank you for choosing our service.