Elle
Posted
I've purchased from this company many…
I've purchased from this company many times, I live in Canada shipping is expensive and always takes weeks to get here... it doesn't help that they take a long time to process the order. What upsets me the most is my last order, one of the items was a hair trimmer.. it didn't work. I asked for an exchange instead of a refund and they've been ignoring my emails for two weeks.. I've received two replies saying they will look into it.. No refund, reply or product exchange. Edit: It speaks volumes that you can't take the time to reply to paying customers for weeks but you can take the time to protect your image from a review. No one ever replied to me I was sent old shipping information for a previous order and just this weeks got the hair trimmer ***** That DOES NOT work*** . Since I can't get a response, do reply to this review and let me know if I'm getting a refund. REPLY: Yes and it does not work, I want a refund.
Response from Elevate Styles· Sep 22, 2019
Hello, We shipped another one out and it was delivered on the Sept 19th. Tracking Number: LX679576181US Your item was delivered in CANADA at 11:06 am on September 19, 2019. Status Delivered September 19, 2019 at 11:06 am Delivered CANADA Get Updates Delivered Text & Email Updates Tracking History September 19, 2019, 11:06 am Delivered CANADA Your item was delivered in CANADA at 11:06 am on September 19, 2019. September 19, 2019, 10:08 am Out for Delivery CANADA September 19, 2019, 9:26 am Arrival at Post Office CANADA September 18, 2019, 1:25 pm Arrived at Facility CANADA September 17, 2019, 10:08 pm Processed Through Facility CANADA September 17, 2019, 2:08 am Hello Varina, International shipping times can vary but your last order took about 7 business days which is pretty standard. In regard to your concern regarding a hair trimmer. We agreed to ship you a replacement and we will update you shortly. We are backordered on those and will send tracking as soon as we get a new one. Thanks for your patience.




