Elevate StylesReviews of elevatestyles.com

Response from Elevate Styles· May 30, 2023

I sincerely apologize for the inconvenience and frustration you have experienced with your order. It's disheartening to hear about the issues you've encountered, and I understand your disappointment. I appreciate your honesty and cooperation in returning the incorrect items to us. After investigating your case, I have found that we did reship a second package on May 5th. However, it appears that there has been a delay in the delivery process, and the second shipment has not reached you yet. I understand that this situation has caused significant inconvenience and has affected your trust in our service. To address this matter promptly, I will personally contact the carrier to inquire about the status of the second shipment. It is important to us that we resolve this issue and regain your trust. I will update you as soon as I have further information. Considering the extensive delay and the fact that you have not received the items as expected, I believe it may be best to proceed with a full refund for your order. This will ensure that you are not further inconvenienced, and we can resolve the matter without needing to involve PayPal Buyer Protection. Please let me know your preference regarding the refund, and I will initiate the process immediately. Once again, I apologize for the inconvenience caused, and I appreciate your patience throughout this process. We value your satisfaction as a customer and will do our utmost to rectify the situation. Please feel free to reach out to me directly if you have any further questions or concerns. I am here to assist you in any way I can.

Response from Elevate Styles· May 24, 2023

Thank you for reaching out to us regarding the status of your order. We sincerely apologize for any inconvenience caused by the lack of updates. We understand that waiting for your order can be frustrating, and we appreciate your patience. After investigating the matter, we have found that there was a slight delay in processing your order. We are pleased to inform you that your item is scheduled to ship out on Thursday. Once it has been dispatched, you will receive a notification with the relevant tracking details. Again, we apologize for any confusion caused and assure you that we are doing everything possible to fulfill your order promptly. We greatly value your business and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you every step of the way.