Elevate StylesReviews of elevatestyles.com

Response from Elevate Styles· Mar 27, 2023

I am sorry to hear that your product did not arrive in time for your event and that you are feeling disappointed with your purchase. We understand that timeliness is crucial when it comes to ordering products online and we always strive to provide our customers with a seamless shopping experience. As we have expanded our inventory, we now offer a wider range of products, including some that require 2-3 business days to be processed and shipped. We want to assure you that we always do our best to communicate any potential delays and ensure that our customers are aware of any necessary lead times before placing an order. We apologize for any inconvenience this may have caused you and we appreciate your feedback. We are continuously working to improve our services and we hope to have the opportunity to serve you better in the future. Thank you for your understanding.

Response from Elevate Styles· Mar 27, 2023

I'm sorry to hear that you had a negative experience with our service and I completely understand your frustration. It is never our intention to provide bad customer service, and we always strive to meet our customers' expectations. I apologize for any inconvenience caused by the delay in communication regarding the unavailability of the blue wig that you ordered. We always aim to communicate any potential issues as soon as possible and provide alternative options to our customers. I'm sorry that this was not the case for your order. We take full responsibility for the delay in communication and the refund email that you received after the product had already been shipped. We should have been more proactive in contacting you about the unavailability of the wig and providing alternative options. Please know that we are taking steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention and for your feedback. We value your business and we hope to have the opportunity to serve you better in the future.

Response from Elevate Styles· Mar 27, 2023

Thank you for your recent purchase and for bringing to our attention the issue you experienced with the packaging of your order. I apologize that your wig boxes arrived damaged and opened. We strive to provide our customers with high-quality products and services, and we are sorry that we fell short of your expectations in this instance. We understand how important it is for your products to arrive in excellent condition. While we use poly bags for shipping to reduce unnecessary waste and cost, we recognize that this has led to issues with some products, including the wigs you purchased. We will certainly take your feedback into consideration and re-evaluate our packaging options to ensure that all of our products are shipped with proper care. In the meantime, we would be happy to replace any damaged items in your order or offer a refund if you prefer. Please let us know how we can best rectify this situation for you. Thank you for bringing this to our attention, and please accept our apologies for any inconvenience caused.