e.l.f. CosmeticsReviews of elfcosmetics.com

Ordered the new halo glow. Order shows delivered but I never received my order. So disappointed. Still waiting for a response from elf Uk and whistl.

Terrible service. Never again. My order took forever to be shipped and never arrived. Upon inquiring, I was dismissed to the delivery company.

Not only are their products amazing but so is their customer service. The foundation I brought from there is the best I’ve ever used. Very impressed and would highly recommend this company! Thank you e.l.f. Cosmetics!

I ordered specifically for my holidays leaving plenty of time for delivery (one would think). My order was placed a week ago and still has not shipped. I emailed and was told they're experiencing delays. No offer to upgrade the shipping or anything of the like. I will now be receiving my order after my holiday which is why I bought it in the first place. Disappointing experience.

Cancelled my order without any sort of explanation. This was over a week after I placed the order. Such a joke. I’ll never place another order again.

Honestly, I didn't think I would have any issues with the company because I buy their products all the time on Amazon or other retail stores. However, I bought some products from their personal store and they forgot one of my palettes. I didn't get upset the first time because things happened. I call customer service and they send out another one for free. Today was the day it arrived and I got an empty box with whatever paper stuffing they use...came with literally nothing...not even an invoice...What big company doesn't send out printed invoices, let alone check people's packages to see if everything is in the boxes. They asked if I wanted another one sent and at this point, I said no and got a refund. Won't be buying from them for a while on their online store. The people at customer service were respectful and did help resolve the issue.

Terrible service! I’m from UK and delivery is from UK too. They charged me £4.50 which is a lot considering they use 2nd class Mail. After a week I haven’t even got any confirmation regarding my order. It turned out it’s still being in the warehouse, not picked up, not shipped. I would strongly advise not to order from their website as there is a high risk you will never receive your parcel. Disgusting service.

I absolutely love these products but I was really disappointed with the make up melting cleansing balm. I always ‘double cleanse’ I have for years, but when I tried this product, I was shocked by how much make up was left on my face when I used a toner after. But in general for the money the products are pretty good. Never had a problem with shipping and the loyalty scheme is brilliant. Try it, you might be pleasantly surprised!! 😊