El Monte RVReviews of elmonterv.com

Quick easy and reliable service and equipment.

Très professionnel. De bon conseil. Accueillant. Véhicules en très bon état. Merci

I had instructions on the use of operating the Rv. Very clear

We enjoyed our experience with Dublin (San Francisco) El Monte RV. We rented an RV for a week traveling to 3 states. The staff was friendly and helpful. The facility is clean and well maintained. I'd recommend this location to friends that wanted to try the RV life for a trip.

Very disappointing RV rental experience and poor customer service. We rented a Class C Large RV through Tioga Tours for a 19-day family trip in August 2025. We were instructed to arrive at 11:00 AM, but due to poor organization and apparent understaffing, our RV was not ready until 4:30 PM. When we finally received the vehicle, it was dirty, worn, and clearly not well maintained. We requested a replacement, but were told none were available. Since we had campground reservations and the office was about to close, we had no realistic alternative. Once on the road, the RV required constant steering corrections to stay in its lane, and the front roof vent rattled loudly while driving. At the end of the trip, the right front tire showed severe uneven wear, indicating a significant alignment problem that had clearly existed before our rental. El Monte advertises clean, well-maintained, and reliable RVs. Unfortunately, that was not our experience. We reported the issues and spent months discussing the matter with THL, the parent company of El Monte and Road Bear. Despite paying approximately $8,000 for the rental, we ultimately received only $400 in compensation. The initial offer was just $80. We paid a premium price but received a vehicle that did not meet reasonable expectations for safety, maintenance, or quality. Based on our experience, I cannot recommend El Monte RV and likewise for Tioga Tours as their trade partner

Perfektes "timing" / hilfsbereit und entgegenkommend /

1. Pick-up in Denver was effective and pleasant. No problem and very friendly personnel. 2. The ~5 week travel and ~5200 miles were without any problem with the RV! No engine or tires issue and no problems with any of the onboard systems. So I am unable to comment on their 'service' during the trip: there were no problems...:). 3. Return in San Francisco was again very effective and pleasant with nice and friendly personnel. In summary: great RV and great company.

We rented a Class C motorhome from the Dublin/Bay Area location for an eleven-night family trip with our two teenage sons. The vehicle was handed over with an auxiliary house battery that would not hold a charge. On day one, after a full day's driving, the fridge died within hours and we lost about US$250 of food we had just bought. For eight of the eleven nights the fridge and 12-volt systems were unusable and the generator wouldn't even start. We paid for eleven nights in a self-contained motorhome and were without that core function for eight of them. Our trip was planned as a (at least for 24 hours) self-sufficient off-grid trip through Yosemite to Las Vegas, so the failure also cost us planned day hikes — we couldn't leave the vehicle too long/far because we had to manage power. El Monte's own On-Road Care acknowledged the fault in writing, but we were sent from shop to shop on the road, and the battery wasn't replaced until day eight at another branch. A worn-out battery is exactly what a pre-rental inspection should catch before handing a vehicle to a family for two weeks. The staff we dealt with were polite, but the inspection and maintenance let us down.