Trace TravelReviews of embarcks.com

Response from Trace Travel· Feb 28, 2025

We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!

Response from Trace Travel· Jan 27, 2025

Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️

Response from Trace Travel· Jan 27, 2025

Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏

Response from Trace Travel· Jan 27, 2025

Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏

Response from Trace Travel· Apr 22, 2024

Here’s a condensed version of the reply: --- Hello, Thank you for your observation! The reviews you mentioned were submitted following a promotion for our members to share their honest experiences. We value transparency and assure you that all feedback is genuine. If you have any questions or concerns, please contact us directly. Best regards, Trace Travel Customer Care Team