EmotiveReviews of emotive.io

Emotive is a great platform! Not only did they help my brand but my Customer success manager went out of his way to help my brand in other aspects of marketing outside of sms. I've learned a lot since joining and cant wait to see what the future holds for emotive.

We utilized Emotive to get our online business's SMS marketing channel off the ground. The integration was extremely easy compared to competitors and we started experiencing immediate results.

I would definitely recommend Emotive to a colleague. We find it a useful tool and we're very happy that we work with Emotive. Our CSM is the BEST. She's literally the best CSM we've ever had - across every platform we use. It's easy and user friendly.

This is an excellent service. Your service is amazing. The customer service is exceptional!

Haven't had any issues, platform is easy to use.

Emotive is an incredible platform with great customer service! I really like Experiences and how they work together with our broadcasts to reinforce our brand, while also making everything much more personal!

Is there an option for 0 stars? We originally chose this platform for it's compatibility with Shopify. After a few months of using the platform, we realized it wasn't fitting our needs and the cost was way higher than they originally led on. After transitioning to a new platform, we contacted Emotive to cancel our account in which our contract was ending the next month. We were told that we "missed our window" to cancel and would instead still have to pay for another 12 MONTHS of a contract that HADN'T EVEN STARTED YET. Their contract has no legitimate cancellation clause as there isn't actually the option to "cancel at anytime" like they lead you to believe. This cannot possibly be legal. After consistently telling them we would not be continuing our contract and informing them that we would get our legal team involved, there was no useful response from their CS or Management. Only that they wanted to work with us to make our experience better for the next 12 months. Even after a phone call with their manager who agreed that personally he doesn't agree with their requirement, we were told we have to pay for an inefficient, ineffective service for the next 12 months. They would rather have our relationship end on an incredibly sour note with highly disappointed customers than ensure that their customers have been satisfied with their service. We will never be doing business with Emotive again and we HIGHLY recommend that you don't either.

Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, there billing department is relentlessly trying to bill me every month all year.