Excellent
594 reviews
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
594 approved reviews, newest moderated first
Sofia D.
Posted
Amazing through and through! Had a bit of a shipment issue but their response was very swift and at all times super helpful. I very much appreciated all their efforts and a huge thumbs up to the whole team!
Julie R.
Posted
Melissa helped me every step of the way with all the needs I had regarding my subscription. She is truly an amazing worker and made my entire experience contacting support a good one!
Carmia
Posted
Got my package quick in a few days of ordering and great assistance from Hannah for helping with a missing item. This place never disappoints!
Fallon T.
Posted
Hi, I had a query about a shipment and Elle replied to me so quickly and was so lovely and reassuring. I love supporting this company and adore the products! Thank you so much! xx
Emily A.
Posted
My fist subscription box got lost somewhere in the mail and the customer service was really helpful with the problem. Mia was always very responsive and polite with my emails. I know that shipping is tough right now, but Mia fixed it so that I can get my box reordered and shipped to me again.
Susan C.
Posted
I bought a 3 month subscription. Neither piece fit, so I filled out the form, and they confirmed they received it. Nevertheless, they shipped the next set in the same incorrect size, and in a color that I had indicated was not acceptable. So I canceled my subscription, which they confirmed. And paid 17€ to return the 2 sets. Then, even though my subscription had been canceled, they shipped me the 3rd set, in the wrong size again. They did eventually refund for 2 sets, but you shouldn’t have to pay to return something that was based on their mistake. So I paid $96 + 17€ ($20), $116 total and only got $64 back, and a set in the wrong size. Terrible customer service.
Response from Empress Mimi· Jun 6, 2024
Dear Susan, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. Thanks to feedback like yours, we were able to make some awesome improvements to our size guide! We've made some enhancements to our sizing and have rolled out an updated size chart. We're always striving for improvement, and I'm happy to report that this latest version is really hitting the mark. We're proud of the progress we're making! We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel
Fam. Naômé - M.
Posted
I received my first subscription package and absolutely love it! The bra and panties are so beautiful and fit perfectly. They look hand made and very luxurious. They came in the cutest box with a sweet note sending out a message of love and happiness. It’s all about loving your body and accepting it. Thank you so much for these little gems! I hope many more will follow. ❤️
Emma M.
Posted
Underwear is nice, but the customer service is awful. My first box arrived and the sizing was all off - bra was way too big, briefs way too small. I sent them off to be replaced with a better size and after 2 weeks had heard nothing. Contacted them and they informed me the requested size was out of stock, so they offered me a different set. We agreed one and I waited. And waited. Another 3 weeks past and I contacted them again and they said they would put a note to ensure it would be sent out ASAP. 4 days later, Still nothing. Honestly, save your money and go to John Lewis or another high Street store. They do free bra fitting and have a huge range of styles.
