Ken H.
Posted
Order processing and shipping were very…
Order processing and shipping were very good. However, I had a question and went to the chat option and never received a response other than someone will be with me shortly. Perhaps we have different interpretations of shortly.
Response from Emu Therapy· Jul 17, 2019
Hello Mr. Hasimoto, We strive to provide exceptional customer service and are extremely sorry for failing to assist you through our chat. We want to make sure that such mistakes do not happen again. We will be having a team meeting to retrain on the usage of our web chat and on ways to improve response times to our customers. Our manager will be reaching out to you tomorrow afternoon to personally to speak with you regarding this situation. Thank you for taking the time to leave a review. We value your feedback as it allows us to improve our standards of service. Customer Care Team BlueSpring International


