Enlighten SaunasReviews of enlightensauna.com

No matter how good a sauna is, if the factory refuses to return warranty inquiries then what good are they? seven attempts to contact them about failing exterior wood, allowing exterior moisture to get into the sauna. DO NOT DO IT. YOU WILL BE IGNORED AFTER THE SALE.

Our sauna was still under warranty and they wouldn't fix it. For over a year now, Enlighten Sauna has been lying to us and saying that the parts that we paid for and needed to fix our sauna were "almost there." Reading the other reviews, I see that this is their pattern of practice. I think an Attorney General or class action is warranted at this time. Enlighten Sauna's customers are being defrauded nationwide.

Update 7/1/2026: Won a judgement against Enlighten Sauna in SanMateo County. Fraudulent company. Will pursue collections now of money owed to me. Will also call and notify all agencies that deal with fraudulent companies again and share my experiences and those of others. Hoping to get a class action suit started. Will contact the San Francisco District Attorney again and see what they have done with this company. Buyer beware if you choose to do business with this company.

As the owner of Airpuria, I am sharing my personal experience with Enlighten Sauna to warn others before making a purchase with their company. Enlighten Sauna owes our company $9,758.00 from four transactions during our business partnership. Three customer orders were never fulfilled due to excessive delivery delays. We issued refunds to our customers as any responsible company should when an order is cancelled, and Enlighten Sauna acknowledged the debt and agreed to a payment plan — only one payment was ever received, the second bounced due to non-sufficient funds (NSF), and the third was never made. A fourth marketing agreement was also never reimbursed despite their acknowledgment of the amount owed. Over approximately two years we tried every private avenue to resolve this — payment plans, formal legal correspondence, and repeated opportunities to make it right. Every commitment went unfulfilled. I do not want to see anyone else go through what we have experienced. Before purchasing from Enlighten Sauna or working with their company please review their BBB profile, Google profile and Yelp reviews. We are not alone in this experience.

Enlighten Sauna is a fraudulent company. We paid for a sauna a year ago and they claim it's "still on a boat"- they have been telling us this for 6 months. When we asked to be refunded ($13,000), they refused and now won't answer their phones and have blocked us from Yelp reviews. UPDATE: UPDATE, almost 3 months later and Enlighten Sauna still hasn't refunded the $13k they owe us. Everyday it's a new excuse, if they even respond to us AND, they have said the only way they will give us back our money is if we remove our (honest) reviews of their fraudulent company which is illegal due to the Consumer Review Fairness Act. Enlighten Sauna has STOLEN our money- FRAUDULENT COMPANY.

Still waiting for my money back for a sauna ordered in August and constantly pushed back on delivery .... after 5+ months of waiting, I finally canceled. I have not received my refund. Ordered Sauna and paid a down payment of $ 3,563.01 on August 26, 2025. Updated order (roof style) Sept 29 and confirmed that order would be received in 8-12 business weeks. Checked on order throughout Nov - January and received different/changing information on delivery. Canceled order and requested a refund March 4 - with 3-4 follow-ups since then. I have not received the sauna and want a refund of the original deposit of $3563.01.

FRAUDULENT COMPANY - THEY WILL STEAL YOUR MONEY ================================================ I am writing this review to warn everyone: DO NOT do business with Enlighten Sauna (enlightensauna.com). This company is a complete fraud, and I am still fighting to get my money back after months of lies, incompetence, and at this point outright theft. An Abbreviated Timeline: ----------------------- Placed order and paid deposit. Promised delivery in 6-8 weeks. NOTHING. For over 8 months, we were strung along with excuse after excuse. "It's coming soon." "Just a few more weeks." "Shipping delays." Finally cancelled the order after 8+ months of waiting. They stoped answering emails or calls and disappeared. We were not able to recoup our deposit. Then, after months of waiting and not being able to receive our deposit back we notified that our sauna has arrived. When we received it, they had sent us THE WRONG MODEL entirely and we were missing parts. We promptly returned the incorrect unit and requested a full refund. Now, nearly a year later, I'm still fighting to get our money back—stuck in an endless cycle of dodging, unanswered calls, and complete lack of access to management, billing, or any department beyond a single customer service representative who cannot resolve anything. 🚨 ZERO CUSTOMER SERVICE ------------------------ - Phone calls go unanswered - Emails are ignored - There is NO management to escalate to - You cannot speak to anyone with authority to resolve issues - Once they have your money, you are completely on your own. They offer discounts and offers on wired money over credit card purchases so you cannot do charge bacl. 🚨 NO ACCOUNTABILITY, NO RECOURSE --------------------------------- This company operates like a scam. They take deposits, fail to deliver, send wrong products, then disappear or string you along when you try to get your money back. THE BOTTOM LINE: ================ Enlighten Sauna is a FRAUDULENT company that STEALS money from customers. In response to Enlighten Sauna's statement: We have been working through this issue since 2023, and this is the first time we've been informed of any staffing challenges on your end. To clarify: the sauna was not returned damaged. It was partially assembled when my assembly team discovered that the incorrect model had been sent. Your manual covers both sauna variations in a single document, which is why the error wasn't immediately apparent. When I initially reported the missing parts and damage upon delivery, you were made aware of the assembly situation. I also documented the entire packaging and return process on video, confirming the unit was not damaged when returned.

We filed a BBB complaint against Enlighten Sauna for engaging in bad business practices. I should never have done business with Enlighten. Our Enlighten Sauna was under warranty, but a faulty part caused it to stop working. Enlighten required over $1,000.00 to replace the faulty part under warranty. It has been over 6 months, and Enlighten has not provided the part needed to get the sauna working after cashing our check.