Entertainment EarthReviews of entertainmentearth.com

Donald was fast & efficient. Customer service is not easy & even though his first few calls may have been hard he took care of biz for me like a champ! A+++

I had a concern on one of my orders, and i spoke to an agent named Donald, he resolved the issue I was concerned on, Donald is a very kind, very respectful, humble, and a great person, i was very happy he resolved my issue that I was having, I thank you so very much Donald. A+++

Very responsive. Asked about a preorder I had that came in that had some weird timing issues. This was resolved quickly over the chat. Donald was very helpful and timely. Other orders that I had went very smooth and were shipped very securely. EE has been my go to because of the good experiences I've had. Very grateful!

Donald was a great help. He knows his product and the system Entertainment Earth uses. this is the 3rd time I've talked with him and every time its been a pleasure.

EE mint condition guarantee is BS. They are scammers who send damaged and previously returned products and believe that you will not notice. Both times the shipping box did not present any damage due to the deplorable condition of the figures. They clean their hands and still don't cover the cost of return shipping. I had to shop with you again because you stole my money and made it into store credit to spend on your crap again. I hope they disappear from the market soon, there are better options to buy from. International buyers and those who rent mailboxes in the USA be very careful of these scammers since they are the ones to whom they send all the damaged garbage. By the way, all the praise for Donald Tapia's customer service, don't believe it, terrible attention and attitude, must be the same guy who writes the reviews. Better buy at BBTS excellent service and communication. Greetings

Donald is amazing at customer support! I had called in to reconcile some credit card charges, and he was very patient and took the time to break things down line by line with me so we could get on the same page. He even explained the process so that I would be able to reconcile the charges for all my other orders. I really appreciate all his help and look forward to placing many more orders at EE!

I still can't say enough good things about Entertainment Earth and especially Donald T., who has always taken care of me and my collectable figures. He's a great asset to the company and deserves a 2 week paid vacation to the Bahamas! Thanks guys, you'll always be my number 1 collectables shop. Cheers- Sir Bob

Ordered funko pop in march took till November for them to update that the funk pop was not shipped as it was discontinued