EploReviews of eplo.com

I honestly have no idea when my toilet is going to arrive. The logistics and communication regarding the delivery have been very inefficient, and I have not received any clear or reliable information about the expected delivery date. I would appreciate it if you could please provide me with a clear update and a realistic delivery date as soon as possible.

I purchased an EPLO smart toilet and after installation we found out that the bidet doesn’t work . After communicating with EPLO who took few days to find out that the bidet is defected , the support agent said that he can send a replacement bidet seat or a new toilet . I have explained my frustration that I will have to pay a plumber to remove the toilet and install a new one or to pay to replace the bidet seat with all connecting pipes and electrical . The support agent asked the manager for a compensation to help with the cost of installation . Unfortunately the manager approved only half of the cost . After I agreed with this option which is not the best option since the smart toilet is still brand new and I don’t have to fix a defected part , EPLO is still sending me emails to see if the site where I bought the toilet is sending any compensation . I am still waiting to have a fully functioning toilet when I don’t even have to do this . Don’t buy EPLO as their after sale support is useless . I will return this toilet that is already a lot more expensive than other brands who work perfectly . I will buy a different brand and of course pay a plumber again to install it . Never EPLO

Shipment is delayed. It was supposed to arrive tomorrow/Tuesday but now it says Friday. My renovation will be delayed because of it.