EquityZen Reviews | Read Customer Reviews of equityzen.com

EquityZen Reviews | Read Customer Reviews of equityzen.com

EquityZen reviews

389 approved reviews, newest moderated first

Jesus M.
Posted Sep 20, 2025
Ease of use.
Ease of use.
Response from EquityZen· Oct 3, 2025
Thank you for the review, Jesus!
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P S.
Posted Sep 16, 2025
Worst investment in my years of…
Worst investment in my years of investing. They sell shares in a pre-IPO company at highly inflated prices. Then when it plummets (which it often does), does little to help people sell their overpriced shares. Very disappointing overall.
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Shankar
Posted Sep 14, 2025
Quick response.
Quick response.
Response from EquityZen· Oct 3, 2025
Thank you for your business, Shankar!
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Deepak J.
Posted Sep 12, 2025
What a great service
What a great service, every one who is able should use it!
Response from EquityZen· Oct 3, 2025
We appreciate your kind words, Deepak!
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Kenneth
Posted Sep 11, 2025
Overall I like the platform offerings
Overall I like the platform offerings. I do not like the fact that I do not receive timely responses to my customer service emails as well as I never receive a response from the live customer service Chat feature.
Response from EquityZen· Oct 3, 2025
Thank you for sharing your feedback. We understand that timely communication is essential, and we want to assure you that we aim to get back to all clients within one business day and all questions are handled by EquityZen employees. The experience you describe is certainly not the level of service we aim to provide. Regarding the live chat, please note that our current chatbot has limited capabilities for providing detailed or personalized answers. To ensure your issue is escalated to a live team member, you must explicitly request to proceed to a representative within the chat window. Please feel free to always email us at [email protected] with any questions. We appreciate you bringing this to our attention.
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customer
Posted Sep 11, 2025
EquityZen is not the answer
EquityZen has proven to me that they cannot execute on certain deals they advertise and promote, but then they overpay on others when a deal should not have been signed. I do not believe they have their client’s best interest at heart and their communication is lacking. That’s not the kind of service I expect. I have moved to another platform that has already been a much better experience.
Response from EquityZen· Oct 3, 2025
Thank you for your candid feedback. We sincerely regret that your experience did not meet your expectations, and we take your concerns about communication and trust very seriously—our mission is built on both. We recognize that deal structures in the private markets can change rapidly, meaning final allocations for the most popular assets are never guaranteed. A member of our team will reach out to you shortly to address these concerns directly. In the meantime, please feel free to contact us at [email protected] with any further questions.
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Tommy O.
Posted Sep 9, 2025
Superbly Smooth Service.
Superbly Smooth Service. Excellent Research The Best and Informative Website when it comes time to choosing companies Excellent customer care - same day responses Many more affordable deal options/structures compared to the competition. Easier to get into pre-IPO investments.
Response from EquityZen· Oct 3, 2025
This is fantastic feedback—thank you so much for sharing your positive experience, Tommy!
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customer
Posted Sep 6, 2025
Highly Recommend!
EquityZen made the process easy from initial account registration to closing my first bid - my first step into pre-IPO investing. Thank you, EquityZen!
Response from EquityZen· Oct 3, 2025
Thank you for trusting EquityZen with your first step into pre-IPO investing!
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