Average
124 reviews
Essential Foods DirectWelcome to Essential Foods Direct, your trusted frozen prepackaged meat delivery service. Enjoy 100% All-Natural American Steak, Chicken, and Pork. Our product is unlike the rest and delivered directly to your doorstep.
Essential Foods Direct (essentialfoodsdirect.com) has 124 customer reviews on Consumer Courier, with an average rating of 3.2 out of 5.
124 approved reviews, newest moderated first
Robert G.
Posted
Your delivery took to long my meats where almost defrosted
Response from Essential Foods Direct· Nov 7, 2023
Robert, you did receive your new package, correct? Again, our apologies for the trouble.
Sarah W.
Posted
Came complete thawed and stuck. Want a refund back for 197.98
Response from Essential Foods Direct· Oct 30, 2023
Sarah- we have already refunded you and your new shipment is on the way!
LeeAnn
Posted
I wrote to your company the minute I received my package! It was a box of meat that did not have any ice in it and don’t know how long it was traveling before it got delivered to me. The meat was brown color on some of them like the steaks. The blood was running down on other meats and one of the packages had a slice ripped open. I was disappointed and I don’t know if it’s any good. My daughter immediately put it in the freezer not knowing if it’s good or not. She was more upset than I was! I would like a refund immediately! If you want your meat back, please send me an appropriate packaging box because no ice was in the box and was ruined.
Response from Essential Foods Direct· Oct 30, 2023
Leann - We wrote you back as soon as you messaged regarding when your meat would be delivered. We have not gotten any correspondence since then, and your package shows it was delivered Thursday. However, we would be more than happy to replace your box. Please email [email protected] as soon as possible. Thank you. LeeAnn, you did receive your new package, correct? Again, our apologies for the trouble. LeeAnn, your package shows delivered and we have not heard back. We hope you are enjoying your new bundle.
Lorene R.
Posted
Loved the variety. So far have only eaten some porkchops and the bacon. Definitely looking forward to the steaks. The only reason I didn't 5 star it is because 2 of the pieces of the filet migones are literally 2 bites worth. I would give up the links or even one of the hamburger options to get a bigger portion.
Response from Essential Foods Direct· Oct 30, 2023
Lorene- we appreciate your feedback and hope to continue serving you!
Ronnie T.
Posted
My package was delivered with no dry ice in the box. I had multiple sealed packages that were tore open and beef hotdogs were cut in half. Only the hamburger were in a carton the rest of my meat was just thrown into the shipping box. I was giving them a 1 star review. However after contacting customer service I am changing my rating to 4 stars because they agreed to ship me another order. They were very quick to rectify the issue with my order. I am happy with the response I received.
Response from Essential Foods Direct· Oct 30, 2023
Ronnie- we are so very sorry for this. We have a new package on its way to you TODAY! Please keep an eye out for your tracking number.
customer
Posted
These products have a fresher taste than that purchased in the store. I really like that the products are individually wrapped. This reduces wasting food - you can cook one portion or several as needed.
Response from Essential Foods Direct· Oct 30, 2023
Thank you so much, we appreciate your positive feedback and hope we can continue to serve you!
Michael
Posted
All of the ice was melted and meet was brown tried to contact you them , but no one ever got back to me
Response from Essential Foods Direct· Oct 30, 2023
Micheal- we have not received anything from you. We would be happy to replace your items as this is not the quality we stand for! Please reach out via our website chat or at [email protected]
Donald G.
Posted
Spoiled foods request refund
Response from Essential Foods Direct· Oct 30, 2023
Hi Donald, we would be happy to replace your items, our sincerest apologies for this mishap. Please reach out to hello@essentialfoodsdirect or our website chat so we can get this issue resolved asap! Donald, you did receive your new package, correct? Again, our apologies for the trouble.
