Ronallie S.
Posted
ETANA Support is consistently Great
ETANA Support is consistently Great! They are ontime and responsive.

Average
447 reviews
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Consumer Courier, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Ronallie S.
Posted
ETANA Support is consistently Great! They are ontime and responsive.
Sydonie D.
Posted
I was having trouble confirming my email address to begin my application process. I get in contact via email writing what I was experiencing. In my surprise I got back an fast response and I was able to continue my application.
Julian E.
Posted
Excellent, efficient service all he time.
Awad M.
Posted
A horrible customer service Once the account was requested to be opened, it was rejected without giving any logical reasons (The reason for closing your account is the enhanced compliance policy restricting Etana’s ability to service certain clients), IT SHOUD BE LESS THAN ONE STAR.
Allan
Posted
My wife tried to open an account. Day 5 and no success. Support was close to non-existent and spectacularly unhelpful - when it was eventually forthcoming. Support doesn't seem to understand what their own website is doing. What should be a simple process made extremely difficult. Still not accomplished.
Sarah T.
Posted
terrible - been taking 3 days to verify an account - support unhelpful and of no assistance whatsoever. Communicating with bots and no sensible reply
Tania L.
Posted
Quick and easy. not looking for your DNA😊
JLM
Posted
I understand the extremely complex job that Etana Team has to do, and what I most appreciate from them is that they always try to help me to be in compliance in this tangled world of regulations. I really appreciate their experience and help. I am very happy to work with Etana Team.