I love the level of respect, empathy and transparency. Every update and check in is always welcomed and another healing milestone.
Response from Eterneva· Feb 25, 2025
This truly means so much to us Chantel. Our greatest hope is that every update brings comfort and a sense of connection as you walk this journey. It’s an honor to celebrate your loved one with you, and we’re always here with love, empathy, and support. Thank you for sharing your experience!
With love,
Hailey
Head of Customer Care
SB
Sophie B.
Posted
Recommend
This company keeps me updated with videos and regular emails about the progress of the diamond shaping process. Recommend!
Response from Eterneva· Feb 25, 2025
Thank you so much for your kind words Sophie! It means the world to us to be part of this journey with you. Keeping you updated every step of the way is our way of ensuring you feel connected to your loved one’s transformation. Your recommendation truly touches our hearts! If you ever need anything, we’re always here for you!
With love,
Hailey
Head of Customer Care
KY
Kylie
Posted
Absolutely incredible what Eterneva…
Absolutely incredible what Eterneva did! Turning precious ashes into stones that we can wear and cherish for the rest of our lives is just incredible! It is hard to find words explaining how meaningful this treasured gift is to us.
Thank you!! Thank you!
From the very first moment that we were in touch with Eterneva until the finished product, absolute class. Forever grateful!
Kylie and family
Response from Eterneva· Jan 15, 2025
We’re so moved by your heartfelt message Kylie! Knowing that the diamonds we helped create will be cherished as a lasting tribute is incredibly special to us. Your gratitude touches us deeply, and we’re beyond thankful that you chose Eterneva to be part of your journey. We’ll carry your words with us always!!
With sincere appreciation,
Hailey
Head of Customer Care
CA
Caitlyn
Posted
Incredibly helpful and reassuring
The team was very helpful with the entire process. i loved getting updates on the stages Vader was going through, and it was reassuring knowing where he was. i Truly appreciate everything you guys do!
Response from Eterneva· Jan 15, 2025
Thank you so much for your kind words Caitlyn! We’re so glad to hear that the updates brought you comfort and reassurance throughout the process. It means so much to us that we could be there for you during this journey. We truly appreciate your trust in us, and we're grateful to have been part of honoring Vader’s memory.
With appreciation,
Hailey
Head of Customer Care
KH
Khurram
Posted
Amazing team and amazing experience
Amazing team and amazing experience
Response from Eterneva· Jan 15, 2025
Thank you so much Khurram! We’re so glad to hear that your experience with our team was amazing. It’s an honor to have been part of this journey with you.
With love and care,
Hailey
Head of Customer Care
YV
Yvette
Posted
My experience with Eterneva was wonderful.
My experience with Eterneva was wonderful. The process helped me through the grief journey .The team kept in touch every step of the way in creating a diamond from my husband's ashes. They kept his memory in mind throughout. The regular and personal contact made the wait possible. Receiving the final product was exhilarating and healing. I am eternally grateful.
Response from Eterneva· Jan 15, 2025
Thank you so much for sharing such a meaningful review, Yvette! We are truly honored to have been part of your grief journey and to help create a lasting tribute to your husband. It means the world to us that our team could offer support and keep his memory close every step of the way. We’re so glad the final product brought you healing and comfort.
We’re eternally grateful to have been part of your experience.
With deepest gratitude,
Hailey
Head of Customer Care
RO
Ronaele
Posted
Personal care of my loved ones ashes
They are very caring people and thoughtful.
Response from Eterneva· Jan 15, 2025
Aw thank you Ronaele! We truly appreciate you taking the time to share your experience, and we’re so grateful to have been able to care for you and your loved one.
With love,
Hailey
Head of Customer Care
NI
Nicole
Posted
Great experience so far
The experience has been great from the start. The company was not pushy about buying a diamond from them. They were very helpful and informative and have been with the entire process.
The diamonds are a bit pricey though. I get that they are coming from a loved one, and you can’t really put a price on that… & I obviously purchased it but compared to other lab grown diamonds that you can purchase they are very pricey. I bought a pink lab grown diamond on a cruise for 1 carat for $1800…. with my dogs diamonds I am getting less than a carat for $10 grand.
I am not sure just yet if it is helping the healing process. I’m still hurting quite a bit, but I do like watching the videos they send of the progress.
Response from Eterneva· Jan 10, 2025
Thank you so much, Nicole. We greatly appreciate you for sharing your heartfelt experience and feedback. We’re also grateful for your trust in us during such an important journey.
Regarding the price of memorial diamonds- when grown properly and legitimately, there are key differences in our process that contribute to the cost. The lab-grown diamonds found in department stores are produced in mass quantities, with 30-100 diamonds grown at once in a single machine, often in factories in India or China using standard carbon sources. In contrast, our process is highly specialized.
Each Eterneva diamond is grown individually, and incorporates a carefully extracted and purified carbon source that is extracted from your loved one’s remains. This meticulous process, as you know, is deeply personalized and yet still results in an exceptional quality diamond. While there are other factors that contribute even further, I hope that this explanation helps you :)
We’re so grateful for the opportunity to create something so meaningful for you and are here to answer any additional questions you may have.
With love,
Hailey
Head of Customer Care
