EverlaneReviews of everlane.com

Wrong size . Then they give a code to buy others with a 70% discount to avoid shipping cost. To much messing as I can not be bothered with sending back ect.. So my 27 pounds down drain.

Don’t prefer from this company. They charge $10.68 for onward package automatically wi to out asking you. Then to do a return they don’t tell you not to box it. Company sucks

Everlane cancelled all items from my order except for one. And then they ship this single item even though I have sent an email stating that I do not need that single item (a scarf) without the matching hat that they cancelled. They don't consult whether you still want the item while they cancelled all other items from your order. Now I have to pay for shipping for just a scarf that I don't want or need without the hat. This has happened before - they just cancel items from your order.

They cancelled my order out of the blue three days after it was placed and was confirmed by them, without any reason. Most likely they just sold away the item to someone else which also shows that they don't treat every customer equally. Customer care is completely useless, and they give you only generic answers and useless codes with very less discounts. Very fishy and almost unethical behavior.

Everlane consistently has terrible and incompetent customer service. They perhaps read at a 4th grade reading level on average and don’t address issues, but instead provide canned responses that waste everyone’s time. It’s like they don’t even want to be helpful. For my most recent issue of not receiving my package, they have not responded in days, nor have they resolved my issue. It’s so disappointing - I wish they valued their customers. These repeated concerns combined with their rapidly declining quality and awful return policy of 30 days from shipment instead of 30 days from arrival means they have lost a longtime customer. Good riddance.

Best customer service ever! Marie ❤️.

The 20% off first time purchase can only be used for full price items. That’s cheesy. I was expecting the discount regardless of whether they were having a sale. 20% off for my email address. That’s the deal. Only they got my email address but I didn’t get 20% off. Gross.

Fast, Friendly, and Efficient.