Karl
Posted
Laggy floorplan, bad customer support
The floorplan worked well before the event started, but it was very laggy during the event. Customer support is difficult to reach and don't seem to care much about floorplan performance or about updating our floorplan on time.
Response from ExpoFP - Interactive floor plan· Sep 22, 2026
Hi Karl, We’re sorry to hear about your experience. We tried to identify your account, event, and support history based on the information available, but unfortunately we weren’t able to match this review to any customer, event, or support request in our records. We very rarely receive reports about serious floorplan performance issues during live events, so it is especially important for us to understand what happened in this case and identify the root cause. If you’re willing, please contact us directly with the event name or any other details that could help us investigate. We’d really appreciate the opportunity to look into this properly. ExpoFP Team