ExpressMed.comReviews of expressmed.com

Evil and deliberate misrepresentation of product, selling for 2 x value. Shows 40g tube and delivers 10g tube, after I asked for a correct, they turned me down after changing their post. EVIL

Product received was different from what was advertised.

First off let me say that the doctor was very nice. Your processes could use a little bit of help. I waited an hour after I made my phone call. I called back to see where I was on the list, they said one more person then me. I asked to use the bathroom, no problem and I could sit in the waiting room. I sat right in front of the receptionist and waited while 2 other people came in. I finally decided to ask when I was to be seen. She wanted to know who called me. I said I was waiting for a text, which she replied “ we don’t text, we call”. Well, the number that you use isn’t the same number that you have to call from the car with, so the call went to my phone’s spam, SO THEY BYPASSED me because I didn’t come in when they called. Funny thing is that I got a text from you before and after my appointment. Don’t know why you would change your process of communication with a patient to a call. Makes no sense. Would not recommend you.

ExpressMed provided good service. However I am giving two stars because the product is made in China, and ExpressMed did not reveal this on the website, nor do they show the side of the packaging that indicates “made in china”.

Received what I ordered in a reasonable amount of time. Product quality very good.

The portion of the order I really wanted was out of stock,the part I received was what I ordered to obtain free shipping limit should have been notified of the lack product and perhaps entire order could have been canceled.

I ordered four 12pk. men’s boxer incontinence shorts. I was very disappointed in the quality of the shorts as they are paper thin. The first pair my husband wore tore at the crotch when he attempted to raise his leg while trying to recline. If I could send them back I would as I don’t even feel right “ paying them forward”. Thank you, Donna Perham

When my order arrived part of it wasn't in the box. The missing portion wasn't listed on the packing list. I thought that it was possible that my order was sent in TWO shipments. I went to the website next where only ONE tracking number was listed for my order, but my missing items were also listed with the sent items. My order was marked "Complete" which implied to me that all items had been shipped. I had a chat session with a customer service agent who was able to determine that the missing item was out of stock with no anticipated in-stock date. She kindly offered to process a refund for me without me asking her to do so. I gave a "Poor" rating because it was not communicated to me that one of my items was not coming and apparently no refund was issued at the time that ExpressMed determined that they were not going to be able to fulfill my order. The "My Orders" section of the website needs to be updated to be able to reflect this information and refunds need to be issued sooner. An update about my order could have been communicated to me via email also. This would have reduced contact with the customer service agents and reduced the amount of work for me, the customer. Communication and updates are so important to maintain the working relationship between a company and their customers and also has the benefit of sustaining trust.