EyeQueReviews of eyeque.com

EyeQue reviews

1,153 approved reviews, newest moderated first

Rob
Posted Apr 21, 2020
Quick & Easy
Web-site is user friendly. Sign up & Purchase was simple.
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John T.
Posted Apr 21, 2020
Failed to allow the use of PayPal
When I tried to use PayPal (using Edge Chromium, which is essentially a skinned version of Chrome) the site failed to load PayPal and then reset the entire checkout process so I had to enter everything again. I tried twice with the same outcome, and ultimately had to use a credit card instead.
Response from EyeQue· Apr 21, 2020
John, sorry to hear that you had trouble with PayPal. This could be a PayPal specific issue. However, we have passed this information to our support team so that we can investigate what could be going on. Thank you so much for bringing this to our attention. Feel free to email us anytime with any more questions at [email protected].
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William G.
Posted Apr 21, 2020
I applied my discount code and still…
I applied my discount code and still billed $35.00, rip off
Response from EyeQue· Apr 22, 2020
Hello there, thank you for your feedback. The code needs to be entered during the Payment Information page, below the PayPal link. Once the code has been submitted, you will see the adjustment in price; from there you can proceed to entering your payment information. We can certainly refund you the difference - please reach out to our support team at [email protected] and provide them with the discount code you were trying to use.
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Happy C.
Posted Apr 21, 2020
Super Easy & Intuitve Process
Everything went very smoothly. Very easy to use.
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David H.
Posted Apr 21, 2020
Site did not answer all my questions,
Site did not answer all my questions,
Response from EyeQue· Apr 21, 2020
Hi David, Can you please let us know what other questions you have? We'd love to answer them for you. Feel free to also email us at [email protected]. Thank you!
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Melanie F.
Posted Apr 21, 2020
Unable to put in discount code
Unable to put in discount code. Went from PayPal back to store with an empty cart. Then got an email that said I bought it for $35. Should have been $6.
Response from EyeQue· Apr 21, 2020
Hi Melanie, on the very last page of check out, you can add the code in again. The issue is that it needs to know your shipping address before applying the code since the code is only valid for US shipping. We want to make this right, if you are in the US, it should only be $6 dollars. I've sent this ticket to our support team. But if you'd also like to contact them, please email them at [email protected].
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Mike B.
Posted Apr 21, 2020
Ordering process was one of the fastest…
Ordering process was one of the fastest I've experienced
Response from EyeQue· Apr 21, 2020
HI Mike! We're glad you had a smooth experience. Please let us know if we can assist you any further by emailing us at [email protected] :)
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august S.
Posted Apr 21, 2020
Simple
Simple, efficient interface
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