wwhwh
Posted
Super supportive
Super supportive! It’s one of the best customer service I’ve ever had!

Average
1,153 reviews
Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
1,153 approved reviews, newest moderated first
wwhwh
Posted
Super supportive! It’s one of the best customer service I’ve ever had!
A M.
Posted
Awful. I tested my eyes multiple times (more than 6) and the results were almost exact each time. I then ordered a pair a glasses from and they were very blurry. I would have to say that it is not user friendly, something did not work out right when using the Eyeque to get my prescription numbers. I am glad I went as cheap as possible with purchasing glasses. They are worthless to me. So now what?
DN
Posted
Very high quality equipment and even better customer service. Great company to work with.
Matt
Posted
Support spent the time to listen and help me adjust setting on my PVT. Now the values are closer to a recent Eye exam.
Jacob
Posted
This program does not work and the machine they sent kept freezing up when I tried to use it. It said I had severe eye diseases and I absolutely do not have any such issues or impairments. Avoid this product.
Response from EyeQue· Sep 30, 2021
Hello Jacob, I'm sorry to hear you had some trouble with the VisionCheck. It is likely that you were applying too much pressure on the sensors. Unlike regular buttons, these sensors only require a light tap with the pad of your finger to activate them. If you press down too hard, you may experience sporadic or no activity at all. As for your statement about eye diseases, our device only calculates refraction (vision correction measurements) - it does not check your eye health. It is not a diagnostic tool, nor do we claim to provide this service, so it is not possible that you were diagnosed with any kind of eye disease. If you have any questions or concerns, please contact our support team at [email protected] so they can assist you further.
Paradise P.
Posted
Excellent customer service from EyeQue team!! The team helped clarify many questions and requests I had regarding the address change related issues.
Paul
Posted
I really wanted this to work. I took 6 different measurements and paid for trail glasses but the prescription was so off I got an immediate headache. Both the glasses and eyeque are going in the trash. The people that work there seem very nice though
Response from EyeQue· Sep 29, 2021
Hello Paul, We're sorry to hear your experience with the PVT and try-on glasses was not what you expected. We'd like to see if we can help figure out what went wrong and hopefully get you glasses that work. It is possible the measurements may have been correct, but if the pupillary distance (PD) is wrong, it can make you feel dizzy, see double vision and/or cause headaches. We will reach out to you separately for more information.
Fay S.
Posted
Very easy to use even with my 8yr old Android smartphone. I tested myself 5 times and the results each time were consistant. I actually ordered bifocals for the very first time using my results, and can see better with them than any other pair of glasses that I've ever owned. I highly recommend the EyeQue Vision Tracker and their Pulillary Distance Measuring frames (along with their apps) to get very accurate eye test results. These devices saved me anywhere from 1/3 to 1/2 the cost of a trip to the optometrist, plus I can test myself anytime in the comfort of my home.