Average
1,153 reviews
EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
1,153 approved reviews, newest moderated first
Ed M.
Posted
Was told return the product and soon as you got the scan from ups. This did not happen.
Response from EyeQue· Jul 6, 2021
Hello Ed, Thank you for your review. Unfortunately, we are not notified by UPS when they scan the return packages - we have to check each tracking number ourselves. We apologize for the oversight and we will have your replacement sent out today.
Patrick R.
Posted
Friendly & helpful
Dr. M.
Posted
The concept is good, but it os difficult to get consistent results. The process requires consistent results in order to produce the desired "Eyeglass Number." The equipment, however, does not have the advanced calibration needed to return consistent results.
Response from EyeQue· Jul 2, 2021
Hello Dr. M, Thank you for your review. We're sorry to hear the VisionCheck did not work out for you. After checking your account, we saw that there was a lot of accommodation, which is likely the cause for the variation between tests. This is a normal reflex of the eye (predominantly in those mid-20s and younger) that can make it a bit difficult for some to achieve EyeGlass Numbers with our current refractive products. If you'd like additional assistance with the VisionCheck, please feel free to contact our support team.
Graham H.
Posted
Excellent after sales customer support ensuring that you get the very best results from your EyeQue vision check, with follow up emails to make sure that you are completely happy with your purchase. 10/10 or should I say 20:20 👌
Jim T.
Posted
EyeQue was very helpful for me in getting a part I lost. This was not their fault but they were happy to help. On another note, I love the EyeQue product line and I am amazed at how accurate it is. I'm a little bit of a skeptical and took an eye test afterwards. It was the same. Thanks EyeQue.
Nathan J.
Posted
Not sure why the review invitation only came after interacting with support, but oh well. I contacted support because the app requested that I submit a crash report, but their suggestion of using the highest resolution on my phone is unacceptable due to increased battery drain. Still, other than the odd crash everything is usable. Now to review what you are probably most interested in. I bought my kit from a third party and it came with the activation code for a year. Technically speaking I don't qualify to use the device because my vision requires prisms. Still I was able to get numbers that matched one pair of glasses, but not as quickly as advertised. My recommendation is to ignore the advice about getting a yellow line and just get the norrowest line you can.
Alberto
Posted
It really works!
Rich S.
Posted
Easy to use. Great prescription best my vision has been in a long time.
