EYEVOS Colored Contact LensesReviews of eyevos.com

Response from EYEVOS Colored Contact Lenses· Jul 15, 2026

Dear Narancia, We're truly sorry for the unpleasant experience — we completely understand your frustration. Just to clarify: after you left us a message through our website, our customer service team replied to you on July 1 via the email address you provided. We've been waiting to hear back from you and are ready to help, but we never received your reply — we thought our email might have ended up in your spam folder. Could you please check? In addition, we just tried reaching you again at the email address you provided, but unfortunately the message couldn't go through. To help resolve this as quickly as possible, please send your order number to our customer service email. Once we receive it, we'll follow up on your case right away. We truly value every customer's experience and genuinely want to make things right for you. Looking forward to your reply! Best regards, EYEVOS Team

Response from EYEVOS Colored Contact Lenses· Jun 18, 2026

We sincerely apologize for the experience you had, and we truly understand your concerns. Regarding the "FDA certification" issue you mentioned, we have publicly disclosed our complete compliance information on both our product page and official channels for all customers to review. We strictly adhere to all marketplace rules and applicable laws and regulations — of this, there is no doubt. After reviewing our order records, we confirm that your purchase was made in September 2025, and we arranged a replacement pair for you in November 2025. While we did provide our support at the time, we regret that we were still unable to deliver an experience that met your expectations. Nearly half a year has passed, and we appreciate that you still took the time to share your thoughts with us. We have since reached out to you via email and look forward to your reply, so we can better understand your concerns and find a proper way forward. For certain large-diameter lenses, we adopt a thinner structural design to enhance visual performance. However, this does not mean that recurring issues should be tolerated. We are continuously reviewing our packaging and quality control processes to further minimize any risks during transit and storage. We remain sincerely committed to resolving this matter for you. Please feel free to respond to our email at your convenience — we would welcome the chance to speak with you directly. Your feedback is invaluable to us and will continue to help us improve our products and services. We look forward to hearing from you.

Response from EYEVOS Colored Contact Lenses· Jul 15, 2025

Dear Star, Thank you for sharing your concerns. We've now processed a full refund for all 3 pairs of contact lenses to your original payment method. After reviewing your case, we understand there was confusion regarding the missing lenses, the damaged pair, and subsequent photo requests. The network issues that prevented us from receiving your images and our internal communication breakdown led to an unacceptable delay in resolving your case. We sincerely apologize for this frustrating experience and appreciate your feedback, which helps us improve our service standards. If you have any questions, please contact our customer service team directly. Best regards, The EYEVOS Customer Care Team

Response from EYEVOS Colored Contact Lenses· Jul 7, 2025

Thank you for your feedback, We sincerely apologize for the confusion regarding your order's shipping origin. While many of our products do ship from within the US, we should clarify that all items featured in our flash sales ship directly from our warehouse in China. This is because these are new products that haven't yet been transported to our US warehouses. To make these new items available to our customers sooner, we offer them directly from our China before the bulk inventory reaches the US. We should have made this clearer during your checkout process. We understand your frustration with the shipping timeline. Two weeks is longer than our standard delivery window, and we'd like to look into this delay for you. Please reach out to our customer service team with your order number so we can track your package more precisely and find a solution. We value your business and appreciate you bringing this to our attention. Your feedback helps us improve our product descriptions and shipping transparency.

Response from EYEVOS Colored Contact Lenses· Jun 10, 2025

Dear Arai Araithegirl, Thank you for sharing your concerns. We take all feedback seriously and would like to address the points you've raised. Regarding creator payments, EYEVOS has a transparent commission policy (https://eyevos.com/pages/commission-policy) that applies equally to all our partners regardless of follower count. We never discriminate based on audience size - our tiered commission structure is based solely on sales performance and is clearly outlined in all our collaboration agreements. We're concerned by your mention of screenshots showing refused payments, as this doesn't align with our payment practices. We would appreciate if you could forward these to our support team at [email protected] so we can investigate thoroughly. Regarding content moderation, we have strict policies against partnering with creators who promote harmful content. We review all partnerships regularly and take appropriate action when issues are brought to our attention with supporting evidence. We notice you mentioned reaching out to us previously. We sincerely apologize if your messages were overlooked - this is not our standard practice. Please contact our dedicated Creator Relations team at [email protected] with your specific case details, and our team lead will personally review your situation within 24-48 hours. EYEVOS is committed to ethical business practices and fair treatment of all our creator partners. We would welcome the opportunity to resolve any misunderstandings directly. Sincerely, The EYEVOS Team

Response from EYEVOS Colored Contact Lenses· Jun 12, 2024

Dear Sophie, We are sorry to hear about your unpleasant experience with one of the tiktoker promoting our brand. As a company, we strive to work with partners who uphold our values of respect and professionalism. However, we would like to clarify that the actions and words of an influencer outside of the specific context of our brand promotion do not necessarily represent the views or values of our company. We do not have control over their personal interactions or behavior beyond the scope of our collaboration. If you have any concerns or feedback regarding our products or services, we would be more than happy to address them directly. Your satisfaction is our top priority, and we are committed to providing the best possible experience for our customers. We kindly request that you reconsider leaving a negative review for our brand based on an isolated incident with an influencer that is outside of our direct control. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to us directly. Thank you for your understanding. Best regards, EYEVOS