FabFitFunReviews of fabfitfun.com

I signed back on with the ad that if I sign for a year I can customize 5 items. On August 15 ( when members could get on to customize) I got on the site and was able to pick 5 items from the choices I was given. When I went to check all the choices on my account it said” Surprise Me”. I messaged FFF August 25 on Facebook and told them I wasn’t seeing my choices. They responded ( I have kept all correspondence), that they could see them on their end and I will receive them. You can imagine my shock when none of my choices were in the box and there weren’t any choices from the 5 categories!! I messaged them on Facebook with a copy of the response that they had it all. They first apologized and said they’d make it right and then responded I didn’t sign up for the customization!! So, y’all let me choose 5 choices just to say I didn’t have them?!? Now, they are disregarding what I have from them in writing, and lie to say I was never to get it?!?! Y’all truly have gone downhill as a company, have zero professionalism and ethics!!! I will keep my correspondence of all your lying and make sure no one I know sign on with you! Reply to FabFitFun’s reply below: You guys keep lying online that you will get in touch with me directly! Will continue to tell people my experience as I am against anyone getting scammed like this!!!!

I received a select membership from my parents for my birthday back in July. I have had to reach out to customer service 4x, my mom 2x, since JULY. I've worked in online customer service and warehouse shipping & receiving for 5 years. The way this company seems to handle their customer service is beyond me. I don't want a $10 credit or handout every time you screw up. I literally just want to get what I paid for, or a straight honest answer when I seek help. Not some generic template copy and paste response that a hundred other e-commerce sites use. Which is probably what I'm going to get anyway considering the generic and repetitive responses under these reviews. I understand there are delays, I understand everyone has bad days, but after so many issues I can't not say something. My current issue is that my summer box paid for on 7/4 was never shipped, I was given the run around about stock issues, it finally 'shipped' but now ontrac is saying they haven't received the package. During the wait for my summer box from July, I received my fall box, which was also late and missing items but thats a different issue. Its been 7 days. Whenever this happens at my company, its a warehouse issue. I will 110% be cancelling my membership after I've received my first year of boxes in 2021. The stuff in the boxes and the concept is super fun! But everything else is super unimpressive. There are tons other monthly box companies that have less problems and treat their customers respectfully. Do better.

They must be run by bad business managers! Promise a great box with lots of happy people.... They normally don't ship for a month.... Which they don't say.... And now they are so over sold that they ran out of items...... They didn't have a back up plan??? What a terrible way to run a business. It's been 2 months and I don't have anything and no idea when I will..... Bad way to do business!

WORST COMPANY EVER! I became a member because my sister asked me to. I paid for the box for $52.48. Today I get an email I open it and it says about becoming an "annual member" I open the link and now It says "Congratulations you are now an annual member" Not sure how that happened as I did NOT click I approve this or anything, I pull up the bank and FABFITFUN just took $190.78 from my account WITHOUT my approval or authorization. When I tried to call I got hung up on before I even got to speak with anyone. I do a live chat and get to "ALL SALES ARE FINAL" well how can that be when I did not approve this "sale" after going back and forth I finally got my money back. NEVER AGAIN will I get anything from them. They hope that you do not realize that they withdraw money out of your account right away. That is how they make a profit because it is a scam. BE CAREFUL

EDIT following FFF reply: Why do you even bother with these generic boilerplate replies? My review is about add-on orders, not my box. You know how you could help? Be transparent about processing/shipping times ON THE ORDER PAGE. Don’t charge customers’ credit cards until the order actually ships. And if the order is stuck in “processing” limbo, allow customers to cancel. If you won’t do any of those things, all your “let us know how we can help” stuff is just empty, meaningless claptrap. People aren’t stupid. And they have shopping options. Just when I thought I could not have a worse experience with FFF, they surprised me! It has been three weeks since I ordered (and paid for) the add-ons to my fall box. So I went on chat to ask that familiar refrain, “Where’s my stuff?” Managing supervisor Katrina T told me there was a 30-day “processing” time for add-on orders. And then 7-10 days shipping on top of that. What?! Why wasn’t this noted when I placed my order—ANYWHERE? How is that anywhere near a reasonable processing/shipping time? To put some items in a box and slap a label on it? She said this information was available in the FAQs on the FFF website and she provided me with the link. I said that was not at all transparent and asked if she could expedite shipping. No, she said, that would be “unfair.” Then please cancel my order and refund my card, I said. No, she said, that was not possible. But, my order hadn’t even shipped yet, much less been “processed”! Not possible, she said, but here is $10 you can use on your next order. (Which will be NEVER.) Then she abruptly left the chat! Within two minutes of receiving my chat transcript via email, I received an email that my order had shipped. At 7:35 p.m. How about that! Terrible, terrible business practices and one of the worst customer service experiences I have ever had. I won’t ever deal with FFF again. But I will spread the word.

I upgraded in June to Annual and did not receive my box as of September 10th. It was shipped mid August. As of now I am simply being told by fff that it is in transit. FedEx says there has been no movement in 4 days on the delivery and suggested I call the sender in which I did.

I had a very poor experience. The fall box opt out and customize order deadline was August 17th and I did not sign up until August 18th. I notices Sept 8th that I was billed for the Fall box automatically with no notification or opt out or customize the order as I was not a member to even fall in the normal timeline. For this reason I already cancelled my membership and had to request a credit. I did do the trail box that only requires you to pay shipping and I have yet to get this box and every estimated delivery date I have got has pasted with no no box delivery. Now the status is just pending for delivery.

I bought their summer box, still haven't received it, but then they charged me for the fall box. Really!! This company seems like it's out to get your money and there is no customer service. They have promised and promised my summer box is coming and it is now fall. Big fail on this companies part. I will not do business with them again.