Kimberly H.
Posted
Terrible Customer Experience
At least I received a product but it was not customized as advertised and promised; however this company DID print THEIR web address prominently on the front tail of the jersey which looks terrible, was not advertised, not expected, and NOT WANTED! They admitted their error but only offered 50% on my “next purchase” as an accommodation. When I declined that offer and asked for a return shipping label and replacement, they stopped communicating. I want to return it for a full refund but I do not trust Family Gater to refund my money, much less the shipping incurred to return it. I deeply regret the purchase and would NEVER purchase from them again. There are various clues in their communication that indicate this company may not be what they represent in their description. I DO NOT recommend doing business with them at all. They have not, and now I know will not, correct their error.