Ed M.
Posted
I am not young
I am not young! Andy worked well with me and we got the job done. All is well.
Response from Family Tree Support· Jul 26, 2025
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.

Excellent
207 reviews
Tane Innovative Concepts LLC is your trusted partner for expert Family Tree support services. We specialize in providing dedicated, customer-focused assistance to individuals and families who use genealogy software to explore and preserve their family history. Please call us at +1-888-257-3335 to get instant help.At Tane Innovative Concepts LLC, we take pride in helping our customers navigate and troubleshoot a wide range of popular family tree software platforms, including:Family Tree Maker (FTM),Ancestry.com,MyHeritage,RootsMagic,Legacy Family Tree,MacFamilyTree,and Reunion for Mac.Whether you're setting up a new tree, syncing your data, recovering lost information, or resolving software issues, our knowledgeable team is here to make the process easy and stress-free. We’re committed to delivering timely, reliable, and friendly support that you can count on.Tane Innovative Concepts LLC is proud to be a go-to resource for genealogists of all experience levels. Our goal is to make your journey through your family's history smooth and enjoyable, with the technical support you need every step of the way.
Family Tree Support (familytreemakersupport.com) has 207 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
207 approved reviews, newest moderated first
Ed M.
Posted
I am not young! Andy worked well with me and we got the job done. All is well.
Response from Family Tree Support· Jul 26, 2025
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.
Susan G.
Posted
Andy upgraded my software and everything looks good. Thank You
Response from Family Tree Support· Jul 26, 2025
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.
Jack M.
Posted
The technician did a great job of asking me questions about/during the installation process and also took some time to go over useful features of the new 2024 software. I also was able to reach a technician immediately when I called. All-in-all a good experience!
Response from Family Tree Support· Jul 26, 2025
Thank you for your kind words. Please call us if you need assistance with Family Tree Maker.
Carol R.
Posted
It was marvellous to have ANDY to help me out. He is such fantastic person. Very knowledgeable and so nice to have as a consultant
Cindy
Posted
Very Helpful, fast and easy
Response from Family Tree Support· May 14, 2025
Thank you, Cindy. Please call us again if you need help with your Family Tree Maker 2024.
Bruce B.
Posted
Agent was knowledgeable and friendly and quickly solved my issue
Response from Family Tree Support· May 14, 2025
Thank you, Bruce. Please call us again if you need help with your Family Tree Maker 2024.
Mike N.
Posted
Technical support was perfect and easy to work with. AJ Wilson was perfect and easy to understand. AJ explained all the necessary information that made the transition perfect.
Response from Family Tree Support· May 14, 2025
Thank you, Mike. Aj is one of the best tech for Family Tree Maker.
J. C. M.
Posted
Extremely knowledgable tech. AJ was fast and efficient and got everything up and running again.
Response from Family Tree Support· May 14, 2025
Thank you so much.