Fender Musical Instruments CorporationReviews of fender.com

I placed my first ever order on a Saturday and then noticed I could add another item to my order for not much more money. On Monday I contacted customer support and Kane, the rep I was lucky to be connected with, went over and above to coordinate and resolve my request in a way that was better than I expected. Great introduction to the company!

Will, the gear advisor was very prompt with replying to my several emails and very professional! Fender has THE BEST customer service of any company I’ve dealt with!

My experience with Fender customer relations was smooth. I let them know what the issue was that I was having and they provided several solutions that I could try to solve the problem. They then followed up to make sure that it was resolved and that I was happy with the results. Thank you Nathan and Fender for the stress free experience.

Tuner Issue - had an issue with brand new roadworn strat inline closed back tuners - High E was binding and failed upon installation. I called Fender, and the issue was corrected within 10 mins. Thanks very much to Kane for helping me out! I own 5 strats and a tele and have renewed faith in Fender!

Just purchased a Mustang LTX-50 amp. I had to reach out to customer service for technical support. I ended up working with an extremely knowledgable, helpful, and incredibly patient tech named Willy “Steamboat” Fulton. Willy was very generous with his time and his knowledge and my experience interacting with him felt more like I was working with a friend than a stranger. His efforts resolved my concerns and greatly improved my product satisfaction with the new Fender Mustang LTX-50 amp that I just purchased. I hope someone at Fender is listening and reacting to customer reviews, because other than my thanks, the only way to get Willy rewarded, would be from this review. His customer service is unique in this day and age and his efforts with my sorry 68 year old technical abilities, was far more the exception than the rule in tech and customer service these days. Willy is a great team member and he should be recognized and rewarded for his approach to customer service and his product expertise. Thanks again…..for a job extremely well done. This from an albeit old but very satisfied customer.

To Whom It May Concern: I recently had a quality control issue with a newly purchased Jackson guitar. After expending all options with the dealer, I reached out to your department for direct assistance. I corresponded with Shane Farmer, a Gear Advisor within your department. Shane was extremely helpful and did in fact help me to get my issues rectified! He also treated me with respect and genuine concern. I would like it officially noted for his record that he seems to me to be a great employee, and deserving of some company incentive.

I own 4 Fender guitars, 3 of which are custom shop, bought from several retailers and I have always had an excellent experience. Today I have decided to buy through Fender directly and I was truly disappointed. At the checkout PayPal didn’t offer me the 4x payment option and the transaction went through with one time payment. I have written one minute after to Fender to cancel the order and to place it again with a different payment method and my request was refused by Alexandra Lucia | Fender EMEA Consumer Relations Supervisor. I have later spoken to someone else at Fender over the phone, who said not to worry that they were going to refund me, but then I have received another email from Alexandra Lucia saying that the Mod Shop program doesn’t allow cancellation. After one minute? For an order that I would have placed again today to benefit of the free upgrade on the program? I have never had such a terrible experience with any transaction. Total lack of human sensitivity. I will stick to Guitar Legend, Woodbrass and Centro Chitarre.

Hi Caesar, i want to send you a note of thanks for your follow thru and excellent service. i would've been more than happy with just the rev/vib footswitch sticker, but a whole new unit is over and above all expectations. Your communication was superb and always with a can-do attitude. Please tell your manager that a pay raise would be well deserved! Over the years, i've bought at least 7 guitars/basses and 6 amps, all Fender. It would be a true Fender education for you to check out the Mike Lewis story. He went from being Chuck Berry's rhythm guitarist in the mid-1970's, to starting a successful Fender dealership in Charlottesville VA on his wife's credit card, to working phone sales for Fender in Scottsdale, and on to different VP positions. i recall that when the '59 Bassman amp was reissued, how Mike told the Fender folks at the NAM show how the wrong cabinet wood was used and the tweed fabric was running the wrong direction, which was not common knowledge at the time. Small wonder that Fender recognized his abilities and kicked him upstairs to revamp the amp line, do the Gretch deal, and many other projects. He was also a superb guitarist and able pedal steel guitar player, and he will be missed. You would make Leo proud. Many thanks again...dan