Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra Cosmetics· Sep 25, 2026

Hello Mary, Thank you for taking the time to share your feedback. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident in their purchase. We’re glad to hear you enjoy the product, but we’re sorry that the size, pricing, and subscription experience left you feeling frustrated. We understand that managing a subscription should be simple and straightforward, and we appreciate you bringing this feedback to our attention. We’re glad our Customer Happiness Team was able to connect with you and cancel the subscription as requested. We’ve also shared your feedback regarding product size, pricing, and the subscription experience with our team as we continue looking for ways to improve. Thank you again for your honest feedback. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Jul 13, 2026

Hi Paulette, Thank you for taking the time to share your feedback. We're sorry to hear that the shade you received wasn't the right match for you. We understand that finding the perfect concealer shade can sometimes take a little trial and error, as undertones, lighting, and personal preferences can all play a role. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident and supported in their purchase. We also offer a New Shade Offer, which gives you the option to try a different shade while keeping your current one to help you find your ideal match. A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and help guide you toward the best shade option. We truly appreciate your feedback, as it helps us continue improving and providing the best possible experience for our customers. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Jun 19, 2026

Hi Brenda, Thank you for taking the time to share your feedback. We’re sorry for any confusion regarding your recent order. After reviewing your account, we can confirm that your original purchase was placed as part of a subscription program, which is why an additional shipment was processed. We understand how unexpected this can feel, and we apologize for any frustration it caused. As a courtesy, we’ve gone ahead and cancelled your subscription to ensure no future orders are generated. We’ve also issued a refund for this shipment as a one-time exception, so there’s no need to return the product. Please allow 5–7 business days for the refund to appear on your original method of payment. If you have any additional questions, our Customer Happiness Team is always here to help. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Apr 22, 2026

Hello Janis, Thank you for sharing your feedback. We’re very sorry for the inconvenience. At the time, we were experiencing some challenges with international shipping, which impacted our ability to send orders to Australia. We’re happy to share that this issue has now been resolved, and we are able to ship to Australia again. A member of our Customer Happiness Team will be reaching out to you directly to help resolve this and ensure you’re taken care of. Thank you for your patience and understanding. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Jan 6, 2026

Hello Tiffany, Thank you for sharing your experience. We’re sorry to hear that the shade wasn’t the right match and that this has been frustrating for you. A member of our Customer Happiness Team will be reaching out to you directly to review your order and see how we can best assist. We appreciate you bringing this to our attention and look forward to connecting with you soon. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Oct 16, 2025

Hi Sandra, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your return experience has felt frustrating — that’s never what we want for our customers. We did confirm that your order was shipped back, and as soon as we receive your return, your refund will be processed right away. Please note that the full return process can take 15–20 business days, depending on shipping and warehouse processing times. We appreciate your patience and understanding as we work to complete this for you as quickly as possible. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Sep 26, 2025

Hi Wendy, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the concealer didn’t address your under-eye concerns in the way you had hoped. Everyone’s skin is unique, and we understand how results can vary from person to person. That said, we’re glad to hear you’ve found a use for it in covering blemishes, and we truly appreciate you giving it a fair try. As always, all of our products are backed by our generous 30-day money-back guarantee, so if you’re still within that window and would prefer to explore other options, our Customer Happiness Team would be happy to assist you. Thank you again for sharing your experience—it helps us continue to improve and better support our customers. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Aug 26, 2025

Hi Marilyn, Thank you for sharing your review. At Fièra Cosmetics, we’re proud to offer a generous 30-day money-back guarantee so our customers can feel confident shopping with us. We’re very sorry to hear about the confusion with your order, and we absolutely understand how frustrating that must be. Please reach out directly to our Customer Happiness Team, and they will be happy to assist you with your refund request and ensure this is resolved as smoothly as possible. Thank you, Victoria from Fièra Cosmetics