Firefly BookstoreReviews of fireflybookstore.com

Response from Firefly Bookstore· Feb 1, 2025

Thank you for your review. We do apologise for not being able to sell you the item you ordered. As you can imagine, as a retail store, we can sell out of a product and the site might not be updated right away. As we handle over 60,000 items on our store, and hundreds of sales in a day both in the store and on the several sites we sell products on, it is possible to run out of items. You should have received a full refund from us. If this has not happen, please contact us at [email protected] so we can address it quickly.

Response from Firefly Bookstore· Apr 6, 2023

We are sorry to hear that your experience with us was disappointing. We are also a bit surprised by your timeline. According to our records, you made the purchase on 3/22/23, and we processed the refund on 3/23. It might have taken a couple of days to show up with your payment provider. We almost always do send an email explaining. You should have received one from our store. It may be in your spam, but the message was: "Thank you for your purchase. Unfortunately, we seem to be out of stock, which may be an inventory error. Our apologies! We have of course immediately issued a refund. You should see that reflected on your card statements within 1-3 days. Please contact us if it does not. We hope to be of service in the future - Firefly Bookstore" Again, we apologize that you did not receive better communication from us. We want to complete every sale we have completely, so the listing being in error was not what we would have intended. In a large inventory such as ours, these types of accidents do occasionally happen. Thank you for your feedback. You are welcome to reach out to us if you have further concerns. Fulfillment Department [email protected] 484-648-2712