Janelle Neckles JAYE A.
Posted
Customer service the best at firmoo
From placing the order and recieving my glasses has been a seamless process especially for a first time user. I would definitely do business again with them. The best!!!

Excellent
6,647 reviews
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Janelle Neckles JAYE A.
Posted
From placing the order and recieving my glasses has been a seamless process especially for a first time user. I would definitely do business again with them. The best!!!
anakin
Posted
Their eyeglass are beautiful. Shipping is understandable since it was shipped overseas. Customer Service is great.
Mindi S.
Posted
Great tools on website to get the right fit! Good customer service! I love that they have a good return policy in case the glasses do not work out. I’m alway a little wary of buy glasses online, but this worked well. Great quality and style!
Tikita B.
Posted
Great quality frames and lenses. Followed the prescription brilliantly. Easy steps to order and information on frames and lenses is very informative. Great after sales services.
Eva
Posted
Compre un par de gafas por 100. Despues de las ofertas. Al recibirlas no veo bien. Se ve borroso i no hy manera de conatctar. Por correo me contestan en ingles y por el chat no hay lanera de contactar. Dinero a la basura.
Response from Firmoo· Oct 19, 2023
Lamento enterarme de su situación. Tras la revisión, nuestro servicio de atención al cliente por correo electrónico ya ha proporcionado las opciones de cambio y reembolso tanto en español como en inglés, en caso de que a algunos clientes les resulte más conveniente conversar en inglés. En cuanto a Livechat, nuestros servicios son accesibles las 24 horas. Sin embargo, es posible que los clientes experimenten algún tiempo de espera, especialmente durante períodos de alta demanda. Agradecemos sinceramente su comprensión en este asunto.
ste
Posted
Firmoo è eccellente! il primo acquisto non mi aveva soddisfatta al 100% poi ho capito che l'errore era stato mio nell'effettuare l'ordine. Il servizio clienti estremamente gentili e disponibili mi ha gentilmente offerto la possibilità di rifare l'acquisto inviandomi un buono per l'intero importo. Ho preso poi un paio da vista e uno da sole, sono di ottima qualità sia le montature che le lenti. Sono super soddisfatta e comprerò sempre da loro!!!!
Pierre G.
Posted
Excellent product at a very affordable price. Highly recommended!
SHURA
Posted
I love my beautiful glasses! As soon as I put them in, everything was crystal clear and I wore them for the whole day, ALL WORKED WELL. Nice weight to the glasses. I love the emerald green color!! Will order again!! And the customer service is TOP TIER!!