Nancy C.
Posted
Customer service is great
Customer service is great! They responded to me quickly and resolved my issue .

Excellent
6,647 reviews
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Nancy C.
Posted
Customer service is great! They responded to me quickly and resolved my issue .
Sam
Posted
I had a voucher that I used to purchase sunglasses. However, because I moved to a new country that had a couple of regulations regarding shipping, I had to complete a couple extra processes (passport stuff, real name authentication, etc.). Firmoo was actually really good at communicating with me what I needed to do and stayed really kind throughout our whole email exchange, and I appreciated the attentiveness in customer service. :)
Loretta
Posted
Received my two pairs today. Really happy with my purchase and I got an introductory offer of buy one get one free. I paid £24 for two pairs. The prescription was perfect! I absolutely love them and will be purchasing more.
Francheska F.
Posted
Muy serviciales y excelente trato.
Yvette Galea B.
Posted
The price for the glasses is really affordable and the product is really good. I received them quite fast. Good value for money, I will definetly recommend and puchase again myself.
Yoli M.
Posted
Firmoo is the only place I buy glasses. If they don’t work out they correct the issue. Their customer service is the best. Always a quick response. I recommend them to everyone !! Love love love !
Norman S.
Posted
Placed an order for a pair of glasses but accidentally missed adding on the coating. Customer service was responsive and flexible with finding a solution that worked!
Sarah Eds P.
Posted
In my opinion this site is selling standard reading glasses at an inflated price - the kind you can get in Poundland. I entered my prescription - near and intermediate lenses plus prism - and instead received single vision reading lenses. Wish I could get a refund but no information on how to do this. Avoid!
Response from Firmoo· Jan 6, 2022
Sorry to hear that Sarah. Upon checking the order details, no prism values were provided. If you have prism, please remember to upload the prescription or contact our LiveChat agents for help. Also, there is ADD, additional correction required for reading, on your prescription, and you chose Intermediate. That means the glasses can be used for intermediate only. Please don't worry. Since it's still within the Return&Exchange Warranty, we can exchange it or refund it. Your email about the concern was well received and will be handled within 24 hours. Please search Firmoo in the spam folder if you don't see our email. Thanks and take care.