Excellent
6,647 reviews
FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Jessica V.
Posted
I contacted for help and I'm surprised I got answers right away! They were extremely helpful and I received amazing customer service. I'm really glad I ordered from here! Prices are awesome and the glasses are so cute!
Harry L.
Posted
Always receive these glasses in time and as described.
Cynthia F.
Posted
New to the site. Ordered glasses and was unable to see out of them. Firmoo staff extremely helpful and nice and refunded my money. I corrected my PD and ordered again using refund and new glasses are WONDERFUL!! Love them and will be ordering again. Thank you FIRMOO
AMBROSIA A.
Posted
Beautiful glasses! They came in a timely fashion, my prescription was correct, and they are sturdy. Thank you!
Salim B.
Posted
Firmoo was recommended to me by a friend, I was skeptical at the beginning but I am glad I went for it.. Great customer service! Since it was my 1st time, I have gotten glasses that unfortunately didn't fit me. I contacted them and got offered a coupon in less than 24h so I can get other ones. I just had to pay the shipping fee again but at that point I didn't mind. The glasses I chose the 2nd time were good and perfect for me. I can only recommend
Julia J.
Posted
Lieferzeiten sind utopisch. Über die Qualität kann ich leider noch keine Auskunft geben, da ich meine Brillen nach wie vor noch nicht habe. Man kann definitiv nicht von den angegebenen Lieferzeiten ausgehen! Man bekommt zwar Rabatt auf die nächste Bestellung oder die Lieferkosten werden erstattet - bringt einem aber trotzdem nichts, wenn man die Brillen braucht, und diese einfach nicht ankommen. - Update, sind vermutlich während dem Transport irgendwo verloren gegangen oder so. Aussage von Kundenservice war schwammig.
Response from Firmoo· Oct 6, 2021
Tut mir leid, Julia. Der Versand nach Deutschland dauert in der Regel 8-17 Tage nach der Bestellung. Obwohl der Versand in dieser schwierigen Zeit manchmal aufgrund von weniger Flügen, langer Zollabfertigung usw. nicht stabil ist, tun wir unser Bestes, um sicherzustellen, dass das Paket Sie früher erreicht. Es ist kaum möglich, dass Ihr Paket auf dem Transportweg verloren gegangen ist. Wenn es verloren geht, werden wir keinen Verlust für Sie zulassen und eine zufriedenstellende Lösung bieten. Bitte warten Sie einige Tage. Ihr Verständnis und Ihre Geduld werden sehr geschätzt. Pass auf dich auf und bleib sicher.
Aryn
Posted
Wow. The glasses I ordered were beautiful and came earlier than expected, but they were too big for my face. I asked for an exchange and got an email back immediately with information to exchange. I got to keep the glasses I got for free! I strongly recommend firmoo they are great I'm very satisfied with their service!
Cristina C.
Posted
Ho acquistato un occhiale progressivo e posso dirmi perfettamente soddisfatta. La lavorazione e la consegna sono state rapidissime
