Excellent
6,647 reviews
FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Ruth F.
Posted
Great quality and fast shipping! Extremely impressed with my new prescription sunglasses. I purchased on the bogo, what a deal! I’ve ordered in the past and love how trendy and affordable it is! Thank you :)
TamyD
Posted
Ho ricevuto oggi gli occhiali, ho dovuto pagare altri 18,58 ''contrassegno''al corriere altrimenti non mi dava la merce, non so per cosa sono questi 18 euro in piu, a questo punto non so quanto conviene. Comunque gli occhiali sono perfetti. Aggiorno:mi hanno rimborsato la metà dei 18€,gli occhiali sono bellissimi ma il fatto che si devono pagare poi all'arrivo 18€ è penalizzante. Ho lasciato 5 stelle per il servizio clienti,impeccabile,grazie
Response from Firmoo· Jul 14, 2021
Mi dispiace. La tassa di spedizione è stata pagata alla società di logistica prima della spedizione. Potrebbe inviare la fattura per tale commissione a [email protected]? Per favore, non preoccuparti. Se è una tassa personalizzata, la rimborseremo. Si prega di controllare il collegamento per maggiori dettagli.https://www.firmoo.com/search-eyewear-keyword-custom%20fee.html?profile=helps
Amber F.
Posted
Im super pleased with my glasses, theyre good quality and great style
Leslie T.
Posted
Helped out a lot.
Stephanie L.
Posted
I accidentally ordered a pair of non-prescription sunglasses when I needed them to be prescription so I contacted Firmoo after the order came to check into returning or exchanging and they gave me a $30 off coupon towards my next order! Very prompt and generous customer service, thanks Kate!
Christina T.
Posted
If 0 stars was possible, I would’ve rated it that. I paid on PayPal in the 4/4 installments. However, I was unhappy with the customer service and reviews.. so I canceled it, not even 15 minutes after placing my order. On PayPal it says I’ve paid the 4/4 installments, right after canceling! However, it said they refunded it after. Which they have not. On my card it shows only 1/4 of the installments paid for, and that was returned today. However I did read that there’s a $5 canceling fee (if I’m correct), which I did cancel & was never charged for that. My bank account shows ONLY the 1/4 of the installments, not the cancellation fee nor the full amount that it says I have paid through PayPal. I also all of a sudden have pending withdrawals?? I’m not 100% sure if it’s from you all, but my bank wasn’t sure what it was from when I asked.
Response from Firmoo· Jul 7, 2021
Sorry about the confusion. For Pay in 4, only 1/4 of the installments is charged right after the order is placed. The rest 3/4 will be charged every 15 days. Since only 1/4 was received, only 1/4 was refunded. Full refund would be done only if all of the 4 installments were paid. Please kindly check more details here: https://www.thebalance.com/what-is-paypal-pay-in-4-5101314 The $5 cancelling fee was the handling fee and reversal fee charged by Paypal, actually $5.48 in total. We will send you the details for reference. Please kindly check your email and the spam folder within 24 hours. Also, we will keep improving our service. Thanks for your feedback and understanding. Take care and stay safe.
Kim C.
Posted
Ordered glasses that didn’t suit or fit right and they rectified this within 24 hours of first contacting them. Excellent customer service.
KD C.
Posted
I need varifocals and my main prescription is -6.5 and -5.75. Normally my lenses alone cost £300 by the time they've been slimmed down. I got two pairs of glasses for £220, including the postage. Huge range to choose from. Could have easily picked 5 more. I found the sizing guide really helpful. Appreciated that it showed me how to find size of current glasses. Once I knew that, choosing frames was easy: I just kept to the shape and dimensions I already had. Delivery took a fortnight. They came today and I'm really pleased. For the price, I expected them to feel a bit on the cheap side. They don't feel cheap at all. I will def be buying again from Firmoo.
