FirmooReviews of firmoo.com

Recent order for 2 pairs, 1st time using this company however will use again VERY PLEASED with results

I purchased 2 glasses from firmoo and I put the wrong prescription for my glasses so I couldn't see clearly. However, firmoo offered me options of refund or credit for me to purchase a new pair. This is my fault but firmoo agents are very understanding and tried to find solutions for all of my problems. There live chat service is amazing, I can talk to agents whenever I want and don't have to wait long. They are all friendly and helpful that always offer more than 2 options for my problems. Overall, amazing experience and definitely will purchase more glasses in the future.

Excellent customers service from start to finish, and a full replacement of glasses. Awesome keep you the good work.

Customer Service was so great, helpful and kind and fixed the issue that was my own fault (I needed anti-glare and I didn't order it!) Thank you Firmoo, I'll always continue to come back!

Look and feel fantastic. Solid construction and sturdy.

Firmoo took the initiative to call and email to make sure I was receiving the best service possible. They also responded to me very quickly and was very polite throughout the entire process. I was very happy working with them and will continue to recommend Firmoo to my friends and family!

I mis-ordered my glasses’ coating and was very upset because it was highly reflective. Upon contacting firmoo, Hydrella and claire replied promptly with instructions to help me and i managed to reorder the glasses with the correct coating. Also with their generosity in providing me with a voucher/code. Greatly appreciated and will highly recommend to my friends as the lenses are gorgeous too. Thank you!! 💖

5 star for customer service.