tinaberry90
Posted
Really helpful
Really helpful

Excellent
6,647 reviews
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
tinaberry90
Posted
Really helpful
Michele Rennie F.
Posted
Exchange Order
Lesly R.
Posted
Restina got back to me right away. Very clear with instructions. Though it was a couple of short exchanges she was very nice!
Bijan
Posted
Excellent service and workmanship. A little slow on the logistics.
Response from Firmoo· Jun 11, 2020
Dear customer, Thanks for your review. Sorry that your order experienced shipping delays due to the recent global health issue. And sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss. If the shipping delayed for a few days, we can refund your shipping fee. Please feel free to contact us by sending a email to [email protected] if any questions. Best regards, Firmoo Customer Support
P
Posted
Quick shipping, easy to use website, and EXCELLENT customer service! Thank you Firmoo for a great experience!
Aoife
Posted
Speedy delivery and great customer service! Abilgail was super helpful and I have recommended firmoo to everyone I know that wears glasses!
D S.
Posted
Shandee was excellent at listening to my problem and finding the best solution to resolve the issue!! She made sure the solution was in my best interest and saved me time and money! Thanks again Firmoo!!
John G.
Posted
FIRMOO was the only online eyeglass outlet carrying the large Aviator style frames I prefer. Others had a knock off which are significantly smaller when you read the details section. The FIRMOO frames are also compatible with the progressive lenses I require. Their prices are extremely reasonable and many frames and lenses options have a discount code to use. Their service was three times faster than the last glasses I purchased from another outlet. This was despite delays in shipping prompted by the Covid-19 pandemic. I don't purchase glasses very often but I will use FIRMOO the next time I order eye wear.