Five9Reviews of five9.com

The worst, kept getting disconnected every hour and the softphone goes dead. Even with live calls there is a lot of static. Absolute crap

We implemented Five9 in August of this year and have just gone through our first Cyber Week and can happily report we had 0 downtime during our busiest time of year. We're thrilled with how the solution performed.

Five9 makes it easy to turn up service and migrate users quickly. A process that would take months in a Cisco platfrom only take weeks

Five9 as a whole is very responsive to Customer needs and issues. The Service works 99% of the time and when issues Five9 drops everything to respond. Ease of contact is a blessing!

Five9 is an incredible company to work with. Switching to them was a smooth and easy process, and the ongoing support we receive from them is outstanding. Our TAM, Joey, and our AM, Nick are always very quick to respond to our needs and provide us the best service possible. The phone system itself is worry-free, and requires little to no maintenance to keep running. Five9 offers great reporting data to track employee and campaign performance. I strongly recommend Five9.

We use Five9 in a complex multi-tenant environment and we are very happy with the solution. We have a couple customized items within the salesforce integration we would like to have but otherwise, the Five9 solution gets us everything we need. We are assigned a TAM as point of contact who has been super helpful as well

I was having trouble logging in this morning. Our IT department made an update and now I am logged on. We (credit) are always getting kicked out of five9 too, not sure why it does that. Also, when we are on a live call, it doesn't change the status, it always stays on Ready.

From a support perspective, Five9 has always gone above and beyond our expectations. When an issue arises, our account managers are quick to act, responding with a solution, or quickly submitting a help desk ticket for additional eyes on the issue. We are extremely appreciative of Five9's professionalism in this area.