Denasia P.
Posted
Ruined tv, no insurance, do not trust with valuable items
I hired FixTman to dismount and relocate an 85” Samsung TV. During the appointment, the technician they dispatched caused irreparable damage to the screen. He admitted fault in writing. I notified FixTman immediately. Despite controlling the scheduling, payment, and branding of the service, they claimed they weren’t liable because the technician was an “independent contractor.” Under California law—including the Dynamex decision and AB5—this defense is invalid when the company exerts control over the service. FixTman also advertises a 30-day warranty, which they initially ignored. Only after escalating the matter did they offer a replacement—on the condition that I delete my negative reviews. I was pressured into removing them from Google, Yelp, and the BBB. In California, demanding removal of reviews in exchange for service violates Civil Code § 1670.8. When the replacement arrived, it was not packaged in a sealed box, had no remote, no manual, and appeared used. I recorded the entire delivery. Since then, I’ve repeatedly asked for a receipt or order information to confirm it was a new, equivalent model. They’ve gone silent and refused to provide it. This company uses coercive, deceptive tactics to silence legitimate complaints while avoiding legal and financial responsibility. Their resolution was inadequate and likely a cover to avoid a formal paper trail.