Franklin Machine Products Reviews | Read Customer Reviews of fmponline.com

Franklin Machine Products Reviews | Read Customer Reviews of fmponline.com

Franklin Machine Products reviews

Showing 21 reviews with 3 stars · Clear filters

Harny
Posted Oct 25, 2024
The order was incomplete by 1/2 the…
The order was incomplete by 1/2 the items that were ordered. Had to call to get them to ship the missing half.
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Devon H.
Posted Oct 19, 2022
two slow shippment so i dont know what…
two slow shippment so i dont know what to say, however it was shipped to my address
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customer
Posted Feb 16, 2021
I left a message
I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.
Response from Franklin Machine Products· Mar 2, 2021
Thank you very much for your feedback. Providing access to information is our top priority! We had reduced our hours due to Covid however we have re-opened from 8am until 6pm EDT. We have also added more information on fmponline.com to service our customers 24/7. Thank you again for your feedback and stay well!
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DENNY
Posted Dec 29, 2020
Have no problem with your products but…
Have no problem with your products but your shipping charges are out of line with other similar vendors that i use.
Response from Franklin Machine Products· Jan 18, 2021
Thank you for your feedback Denny. I will share your concerns with our logistics team. Stay well!
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customer
Posted Dec 3, 2020
Web site can be difficult to navigate
Web site can be difficult to navigate. Search engine not great. When calling to order parts you often get sent to voice mail which takes 24 hrs to respond. Shipping went from 1 to 2 days in my area to 3 days.
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customer
Posted Aug 17, 2020
The site was kind of difficult
The site was kind of difficult if you didn't know the part number you needed and also checking out was a little frustrating. Overall I'm glad the site was there so we didn't have to order from the catalog but it could be more operator friendly.
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customer
Posted Aug 4, 2020
Havent been online to order for a…
Havent been online to order for a little while. Unfortunately my first impression of the new system is not so good. The new website is far less customer friendly / easy to navigate as it was before...and its not just a matter of not being used to it yet. You asked for my opinion and i wanted to least you know. Thanks.
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customer
Posted Jun 3, 2020
Couldn’t find my order even with the…
Couldn’t find my order even with the order number and then couldn’t cancel my order so she needed to pass it along. Not sure if it got taken care of or not!
Response from Franklin Machine Products· Jun 4, 2020
Hello Spenser, we greatly appreciate your feedback since it makes us a better company. As you know we recently launched a new interactive website. We recently recognized that the web order # was not translating internally to an FMP order number. As a result, our representative was unable to locate your order. We have provided our staff the ability to cross reference the numbers until the system enhancement is implemented. Thank you again for your valuable feedback.
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