Nu K.
Posted
Focus Attack Hates Business
Because of the new Sf6 Hype Focus attack was blaming their customers because Hori offered their own templates to print and people just wanted a copy of the print but apparently They had so much orders that were too much for them and couldn’t fix all the red and white lines outlining the order. Poor focus attack and their orders. You should be glad people even wanted to use your service. I hope the people cancel and just print it out yourself. Then they have the audacity to reply for their mistake not informing people early enough before placing their order. I left the negative review because you guys could have fixed the order yourself and the guy on twitter is a smartass. It’s not my job to submit artwork and make sure that the red and white lines are not on there. It could have been an easy fix but since my order was such a problem I cancelled so Too bad for them. They are the ones losing money not me. They could have worked something out and said no we don’t want you to cancel let us see what we can do but nope they didn’t want to deal with it so they are the ones who cancelled and i’m pretty sure that something could have been done. I’ll end up printing it out on photo paper instead not cheap cardstock as well
Response from Focus Attack· Jun 23, 2023
As we've said on Twitter and email, you ordered a print and cut service. Print and cut requires removing the lines. The Hori artwork and your artwork because you merged all of the lines from our template - were incompatible with the cut portion of the print and cut services. If you instead chose the non-commercial print services, we would just print it. As for informing customers, we did the same day that the orders started coming in. There was no way to alert customers before hand as we did not have the Hori files. To get access, you much first purchase the hardware. We were in no position to buy the SF6 Hori Alpha just to see how their free SF6 themed artwork files were designed. Next, our Photoshop templates are designed to have the lines removed during processing. However, we cannot do that if a customer merges the lines to the artwork. There is no way to edit the artwork without damaging the areas that contain the lines. We tried explaining a number of these issues to you but unfortunately it seemed you were intent instead to leave negative review. There was a misconception of what the service entails, and unfortunately you submitted the artwork incorrectly despite messages directly on the template instructing you on how to properly submit. We have dozens of orders per week from those who have used our service and do indeed find the quality of the print and cut worth the purchase, which you can check in the product reviews. There are some customers in which you cannot please nor explain how to properly submit files to which they would understand, and we accept that may be the case here.